Job description
ABOUT TIDE
At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.
Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,500 Tideans globally - we’re diversity champions!
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.
ABOUT THE TEAM:
The IT team at Tide is a small, high-impact group of around 20 people, combining a responsive service desk with strong project-based engineering capability. The team operates in a cloud-native environment, with Google Workspace at the core, and supports a large, globally distributed workforce. The focus is on enabling the business through reliable, secure access to a wide range of SaaS platforms, while continuously improving how services are delivered as the organisation scales.
ABOUT THE ROLE:
As Head of Workplace Technology, you will:
- Lead and develop a multidisciplinary team of engineers and service desk colleagues, setting clear direction and fostering a culture of continuous improvement and operational excellence.
- Define and deliver a cloud-native, SaaS-first workplace technology strategy that scales with the business and improves staff productivity.
- Bring experience running comparable IT functions, supported by a strong technical background and sound architectural judgement.
- Embed Zero Trust security principles across workplace technology to protect company data and systems in a pragmatic, user-centred way.
- Partner with senior stakeholders to understand business needs and translate them into reliable, secure, and efficient IT services.
- Own and manage the IT budget, ensuring spend is controlled, transparent, and focused on delivering clear value.
- Establish key performance indicators (KPIs) and regularly analyse team performance data to make data-driven decisions for enhancements and optimisation.
WHAT WE ARE LOOKING FOR:
- You have a minimum of 10 years of experience in implementing and managing enterprise engineering platforms
- Proven experience in a senior leadership role within a technology-led organisation, ideally in fintech or regulated financial services.
- Comfortable operating at all levels, from hands-on problem solving to strategic decision-making, with a strong sense of ownership and accountability.
- Strong technical background, with deep experience in cloud-native environments, SaaS platforms, and modern workplace infrastructure. Experience with Google Workspace and the wider Google ecosystem is strongly preferred.
- Practical experience with modern IT operating models, including configuration as code, automation, and Zero Trust security principles.
- Demonstrated ability to lead and develop teams, set clear technology strategy, and run IT support and engineering functions effectively.
- Strong analytical and problem-solving skills, with a focus on improving reliability, operational efficiency, and user experience.
- Clear and confident communicator, able to engage, challenge, and influence stakeholders at all levels of the organisation.
- A collaborative and inclusive leadership style, with a strong customer-first mindset and a commitment to continuous improvement.
OUR TECH STACK:
- Google Cloud Platform and Workspace
- AWS
- Mac, Windows and Chromebook endpoints
- Netskope
- Jamf
- InTune
WHAT YOU’LL GET IN RETURN:
Our location-specific employee benefits are designed to cater to the unique needs of Tideans:
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget in the amount of 1000 BGN per year
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
- Flexible working from home
- Sabbatical Leave
TIDEAN WAYS OF WORKING:
At Tide, we champion a flexible workplace model thatsupports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
#LI-SJ1
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members’ diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
Disclaimer
It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:
- Tide does not charge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
- Communication from Tide will only come from an official @tide .co email address.
- Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [email protected]
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide’s Recruitment Privacy Notice.
