Lead Product Manager

Job description

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
• Over $300 million raised in funding
• Over 2,500 Tideans globally - we’re diversity champions!
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.

ABOUT THE TEAM

The Commercial Services unit is a high-growth, high-impact department dedicated to redefining how businesses trade. Structured around two strategic pillars— Buy and Sell—we build world-class tools that help members launch products, expand sales, and foster customer loyalty.

As part of the Sell pillar, the Commerce team focuses on the commerce product suite, enabling retail and service-sector members to conduct sales seamlessly both online and in person.

ABOUT THE ROLE

As a Lead Product Manager, you will shape the vision and roadmap for our Commerce products. This is a high-autonomy, high-impact role requiring a blend of strategic thinking and “sleeves-up” execution. You will lead multiple initiatives in parallel, influencing at the leadership level while working in the trenches with Engineering, Design, Data, and Compliance to ship a world-class experience.

CORE RESPONSIBILITIES

Strategy & Vision

• Roadmap Ownership: Define the multi-year roadmap for the commerce ecosystem, ensuring a seamless journey from service discovery to transaction.
• Global Scaling: Design scalable solutions that balance global consistency with market-specific nuances and regulatory requirements (UK & India).

Product Workstreams

• E-commerce: Helping our members get online, make sales and get paid.
• Bookings: Helping our service sellers get bookings and get paid.
• Monetization: Partner with Commercial Leads to identify and implement revenue models (subscriptions, commissions, or lead-gen) that align with member value.

Execution & Leadership

• Discovery & Delivery: Lead the team through full-cycle product development—discovery, design, delivery, and iteration—ensuring measurable business outcomes.
• Hands-on Craft: Write high-quality PRDs, map intricate product flows, and use tools like Figma or Miro to create low-fidelity prototypes.
• Stakeholder Orchestration: Act as the voice of the customer and the primary bridge between the Executive team and cross-functional squads (Engineering, Design, Data, Risk).

WHAT WE ARE LOOKING FOR

Experience & Track Record

• 10+ years in Product Management, with at least 2 years in a lead-level role.
• Domain Expertise: Proven success in FinTech, B2B Marketplaces, or eCommerce.
• 0 to 1 Growth: A track record of launching products from scratch and scaling them to achieve product-market fit.

Technical & Analytical Prowess

• Technical Fluency: Comfortable discussing API integrations, data schemas, and system architecture; able to navigate trade-offs between speed and technical debt.
• Data-Driven: Advanced ability to analyze user funnels, run A/B tests, and use data storytelling to influence executive decisions.
• Commercial Acumen: Understanding of unit economics, including take-rates and subscription modeling.

Leadership & Soft Skills

• Influential Communicator: Ability to distill complex visions into persuasive narratives for everyone from junior designers to the Global CEO.
• Maker Mentality: A “maker” at heart who refined backlogs and unblocks technical hurdles alongside engineers.

Resilience: You thrive in “relatively new” team environments where you have the opportunity to build the blueprint rather than just follow one.

WHAT YOU WILL GET IN RETURN

Our location-specific employee benefits are designed to cater to the unique needs of Tideans:

• Competitive Compensation - competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent)

TIDEAN WAYS OF WORKING:

At Tide, we champion a flexible workplace model thatsupports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members’ diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

Disclaimer

It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official @tide .co email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [email protected]

Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.

Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide’s Recruitment Privacy Notice.