Job description
Tigera provides Calico, a unified network security and observability platform to prevent, detect and mitigate security breaches in Kubernetes clusters. Tigera’s open-source offering, Calico Open Source, is the most widely adopted container networking and security solution.
Powering more than 100M containers across 8M+ nodes in 166 countries, Calico software is supported across all major cloud providers and Kubernetes distributions, and is used by leading companies including Discover, Chipotle, NBCUniversal, HanseMerkur, Box, Siemens Healthineers, Playtech, Royal Bank of Canada, and Bell Canada.
As our team grows, we are looking for colleagues who not only share our passion for this work and growing our company, but who will also strengthen our company values and help ensure that Tigera remains a great place to work. At our core, our focus is on our customers, who are the heroes of our story; on aiming high and staying nimble in how we get there; on continuous learning to drive our success; and on respecting, collaborating, and supporting each other on a daily basis.
If you are looking to help make a substantial impact, and our values and products align with your vision of your career growth, we want to hear from you!
About your role
As a Customer Success Engineer, you will engage with customers and prospects early in their adoption cycle to educate and train them on new technology. You will introduce prospects to our solution through technical presentations, demos and PoCs. You will consult with customers on the design and rollout of their Cloud-native platform. You will provide thought leadership and guide customers and partners towards implementation of best practices and provide technical assistance during steady state operations. You will provide technical training to our users while also performing account management functions such as managing customer information, building relationships, understanding business requirements and advocating for our solution.
You will have a unique opportunity to learn, develop and grow your Kubernetes skills from the best technical experts in the world!
This is a hybrid role based in Vancouver.
Salary Range: CAD $115,000 to CAD $130,000
You Will:
- Ensure successful engagement with prospects that will progress them to the buying stage
- Ensure success of your assigned customers’ deployments
- Deliver technical training on Networking, Security and Observability
- Lead solution design workshops for developing Networking & Security solutions
- Help customers resolve technical issues while meeting key support SLAs
- Build a multi-media repository of technical content for our customers to help accelerate learning and self-enablement
- Influence the direction of our product by working closely with the Product Management and Engineering teams to incorporate the needs of our customers into the product roadmap
- Become a trusted technical resource and advocate for your customers
- Share learnings and insights from our customers to help shape our marketing programs and product roadmap
You Have:
4-5 years experience in a customer-facing technical role supporting a networking and security solution.
Solid hands-on technical skills & knowledge - you will be able to check off most (if not all) the following:
- Linux fundamentals and system administration
- IP networking (TCP/IP, DNS, HTTP/S, Load Balancing)
- Private and public VM cloud
- Network and systems security / SecOps
- and Service Mesh experience (preferred)
Analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Excellent verbal and written communication and presentation skills
Experience in an early-stage startup environment is preferred
Bachelor’s Degree or Technical Diploma in Computer Science/Computer Engineering/Information Technology or related
With offices in San Francisco, San Jose, Vancouver (Canada), Cork (Ireland), and London (England), we have a thriving team of diverse individuals from all over the world. We believe in a collaborative, flexible work environment based on respect for, and commitment from, every employee. We also offer a competitive compensation package along with full health, vision, and dental benefits. These benefits, coupled with an amazing team of individuals who believe in our mission and value openness, collaboration, and teamwork, make Tigera an awesome place to work.
