Job Description
About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
Opportunity
We are looking to add an experienced Site Reliability Engineer to our growing engineering team in Porto! The SRE team owns UJET’s cloud based infrastructure and scaling. Our ideal candidate is an experienced SRE who has built and maintained cloud infrastructure at scale and has meticulous code style and quality, with the ability to own infrastructure projects end-to-end.
Responsibilities
- Design, build and maintain critical cloud-based systems, primarily on Google Cloud
- Monitor site stability, performance, and security using common Site Reliability Engineering practices
- Plan upgrades for scaling, capacity, API performance in a complex multi-tenant environment
- Improve deployment, management, and scalability of our services
- Champion the implementation of processes to improve observability and visibility across the entire technology stack
- Familiarity with AI based programming tools (Copilot, Cursor, Augment, etc)
- Document system design and procedures
- Provide clear status updates on projects in a timely manner
- Participate in monthly on-call duties
- Participate in weekly meetings as required
Requirements
- 4+ years production experience with one or more public Cloud providers (AWS/GCP/Azure)
- Strong programming and/or scripting skills in any of Python, Go, Node.js, Ruby
- 2+ years production experience with Kubernetes (both operational and application design)
- Strong experience with Terraform or other Infrastructure as Code tools
- Solid understanding of Linux containerization with Docker
- Experience with monitoring and dashboards - Prometheus preferred
- Experience with test automation and CI/CD, such as GitOps
- Self-motivated with the ability to work independently and in globally distributed teams
- BS in Computer Science, or equivalent experience
Annual PT Hiring Range: €60,000-€80,000
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
#LI-Hybrid
UJET is an Equal Opportunity Employer
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
- Impactful Work: Be at the forefront of innovation, directly shaping the future of customer experience.
- Dynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
- Comprehensive Benefits: Medical, dental, vision, 401(k) plan, commuter benefits, and more.
