Job description
Work 100% remote on PST hours supporting a busy U.S. plumbing business.
Role Snapshot
- Role: Customer Service Representative
- Location/Type: Latin America (Mexico, Colombia, Peru, El Salvador) • Remote
- Pay: $1,500–$1,800 USD/month
- Schedule: Full-time, aligned to Pacific Standard Time
- Impact: You are the first voice customers hear. You keep jobs booked and days running smoothly.
What You’ll Do
Answer inbound customer calls and messages
Schedule plumbing jobs accurately and fast
Collect customer details and service needs
Update tickets in CRM and internal tools
Communicate clearly with U.S.-based teams
Resolve issues calmly and professionally
Must-Haves
5+ years customer service experience
Fluent English, spoken and written
Strong, stable work history
Tech-savvy with CRMs and online tools
Clear communicator on calls and chat
Nice to Have
Plumbing or home services experience
Real estate or property management exposure
Perks & Pay
Pay: $1,500–$1,800 USD/month
Stable, full-time remote role
Long-term opportunity with growing portfolio
Schedule & Setup
Full-time hours on Pacific Standard Time
100% remote from LATAM
Daily collaboration with Los Angeles–based team
Impact & Growth
Your work keeps technicians scheduled and customers satisfied.
Strong performers earn trust, stability, and long-term responsibility.
You like structure, clear expectations, and being held to a high bar.
At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. This means every candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.
