Job description
Our Company
The workplace has undergone a complete transformation. Historically, occupancy was consistent; everyone worked in the office five days per week. But in today’s world, occupancy is inconsistent, unpredictable, and dynamic, as work has become more flexible than ever before. To make decisions with confidence, workplace, CRE, and facilities management leaders need a true understanding of how and when their spaces are used.
VergeSense is the company behind the world’s first and only Occupancy Intelligence Platform. Over 220 companies across 50 countries and 140M sqft rely on occupancy intelligence to make confident, fact-based optimization decisions to improve employee experience and decrease costs. VergeSense customers use our Occupancy Intelligence Platform, which is built on a foundation of the industry’s most accurate occupancy sensors and other data sources, to right-size their portfolio, validate space planning and designs, optimize cleaning operations, and ensure their teams can always find spaces to work.
The Role
We are looking for a strategic and results-oriented Senior Renewals Manager to oversee our end-to-end renewal process. The ideal candidate will have a proven track record of driving customer retention, ensuring high renewal rates, and fostering long-term client relationships. You will be working both directly with end customers as well as through channel resellers to negotiate and close renewal contracts.
This is a leadership development role focused on coaching, mentorship, and operational leadership. While responsible for overseeing the work and development of one team member, this role does not include people management or performance-related responsibilities.
This position should be located on the East Coast due to timezone requirements.
Responsibilites
- Develop and execute a comprehensive renewal strategy, from playbooks to processes including enablement.
- Proactively engage with clients and internal key stakeholders throughout the renewal lifecycle to identify and address potential challenges.
- Partner with Customer Success Managers and Account Managers to lead contract renewal negotiations, ensuring favorable terms for both the client and the company.
- Collaborate with Legal, Finance and Customer Success, and Revenue Operations teams to finalize agreements and facilitate a smooth renewal process.
- Develop accurate renewal forecasts and track progress against targets.
- Generate regular reports on renewal metrics, providing insights and recommendations for improvement for both Senior Management and Board of Directors.
- Identify opportunities for upselling and cross-selling additional products or features during renewal negotiations.
- Identify and close multi-year renewals to mitigate the revenue risk and fluctuation.
- Leverage satisfied customers to become advocates, contributing to case studies, testimonials, and referrals.
- Continuously evaluate and improve the renewal process to enhance efficiency and customer experience.
- Develop coaching and performance management skills through shadowing leadership activities and attending leadership training.
Qualifications
- 5+ years of experience in a customer-facing role, specifically with a focus on renewals, customer success, or account management.
- Ability to effectively communicate with internal teams, clients, and stakeholders at various organizational levels.
- Proactive approach to identifying and addressing customer needs throughout the renewal lifecycle.
- Strong negotiation skills with a demonstrated ability to navigate complex contract renewals, Master Service Agreements, etc.
- Proven track record of successfully driving high renewal rates (90+%) in a SaaS technology environment.
- Proficiency with Salesforce, Customer Success Platform software, and Configure Price Quote (CPQ) applications.
- History of thriving in a rapidly changing environment.
- Strong empathy for customers and passion for revenue and growth.
- Flexibility in schedule to accommodate global customer base (Americas, EMEA, Asia-Pac).
$125,000 - $150,000 a year
Compensation is determined based on many factors, including experience level and geographical location, in alignment with VergeSense’s Compensation and Philosophy. Compensation also includes company equity.
Benefits
• A high-impact role in an emerging industry leader
• Competitive compensation and equity
• Employer-sponsored medical
• Dental and vision insurance (dependent on location)
• Open Vacation policy: take time off when you need it
We value people from all walks of life who exhibit kindness, curiosity, discipline, humility, and passion to excel at what they do. If you would like to contribute to our team, we encourage you to apply.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
