Job Description
As a strategic commercial partner, the Account Manager is responsible for retaining, protecting, and expanding a high-value portfolio of 100+ customers, guiding them through their data maturity journey and ensuring they consistently realise value from Adverity.
This is a full-time remote position based in Dallas.
Some of the things you’ll work on:
- Proactively manage a high-volume customer portfolio (100+ accounts), ensuring consistent engagement, value realisation, and renewal readiness across all customers.
- Prioritise renewal health by identifying risks early, reinforcing product value, and executing structured renewal plays to maximise retention.
- Turn customer challenges into opportunities for optimisation, product adoption, and long-term account stability—driving expansion where appropriate but with a primary focus on renewal success.
- Build and deliver data-driven value reviews that clearly articulate ROI, adoption impact, and business outcomes aligned to customer goals.
- Consistently exceed Net Revenue Retention (NRR) and Gross Retention targets through strong renewal execution and churn mitigation.
- Position Adverity as an essential, long-term partner in the customer’s data strategy by shifting conversations from features to continued strategic value
- Develop deep, multi-threaded relationships across your portfolio—particularly at the executive and economic buyer level—to protect and grow account health.
We’re excited if you have:
- A proven track record of delivering exceptional renewal outcomes and retention performance within an enterprise SaaS or data platform environment.
- Experience managing a large, high-velocity portfolio (100+ customers simultaneously) while maintaining high-quality engagement and renewal execution.
- Demonstrated ability to identify and mitigate renewal risks, reduce churn, and drive adoption-led growth.
- Strong commercial acumen with the ability to articulate ROI and business impact during Executive Business Reviews and renewal negotiations.
- Deep understanding of procurement, renewal cycles, and buying processes within complex organisations
- Confidence engaging and influencing senior stakeholders—particularly economic buyers—during renewal and value discussions.
- Experience navigating multi-threaded accounts to secure renewal alignment across all decision-makers.
- Expertise in CRM and customer success/sales tools (e.g., Gainsight) including renewal forecasting, account planning, and lifecycle tracking.
- Ability to leverage AI tools and modern productivity tech to streamline portfolio management and maintain proactive customer coverage.
Why you’ll love it here:
- Flexible working hours and home-office
- Internal shares program (EDPP)
- 401k matching scheme
- 20 days PTO (excl. US public holiday and additional sick days)
- Ergonomic workspace and cutting edge technology
- Regular team events (also remote)
- Modern and stylish office in the heart of New York
- Sustainable merch for all employees
- Adverity Social Responsibility Days (+2 days paid off)
Are you ready to apply?
Apply now if you are ready to revolutionise the way businesses work with marketing data. We look forward to meeting you!
At Adverity, we’re looking for talented and dedicated people who are adventurous and curious.
We welcome all: it is the policy of Adverity to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Adverity makes hiring decisions based solely on qualifications, merit, and business needs at the time.
We strongly encourage women, veterans, people with disabilities, people of color, and gender nonconforming candidates to apply.
Adverity will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing [email protected].
