Job description
Veriff is actively hiring an Associate Solutions Engineer for our US operations. The Associate Solutions Engineer will work cross-functionally to provide technical insight and expertise related to prospects and/or customers. This role will provide technical and product support throughout the pre-sales, sales, and post-sales processes, driving the internal advancement of customer requirements and ultimately ensuring customer success. From an internal perspective, this individual will enable us to always have a pulse of the market, and externally, they will need to be able to position our company in a positive light to help drive new business, retain current customers, and evangelize our product as a leading provider within the IDV/KYC industry.
You’ll help us protect honest people online by:
- Partnering with Account Executives to drive complex, multi-stakeholder deal cycles across industries
- Working closely with the sales team on account strategy and identifying additional opportunities in existing accounts
- Decreasing the time to revenue when aligning a customer to their implementation and onboarding
- Building and maintaining trust with customers by leveraging client context to understand customer goals and create a value-based relationship
- Developing and delivering exceptional company/product presentations and demonstrations
- Work with Product Management and Engineering to provide feedback from the field and represent the customer perspective to develop a more robust and innovative core product
- Managing customer integrations, POCs, and developing plans that are tailored to each client’s needs to ensure timely and cost-efficient delivery
You are the right future Veriffian for the job if:
- A history of performing the role’s responsibilities, such as Demo, provisioning, requirement elicitation, testing, triage, QBR, and renewals
- Experience and understanding of technical concepts with customer deployments and wider typical customer SaaS ecosystems (API’s/Webhooks, SDKs, Web Services, SaaS services, SaaS models)
Conduct in-depth discovery with clients to ascertain key requirements, translating business objectives into technical specifications, and ensuring successful project execution Elicit and define client objectives, developing and executing strategies to ensure all outcomes align with their core goals.
- Previous experience interfacing with customers regarding highly technical solutions, preferably software
- Curiosity and eagerness to learn about identity verification, fraud prevention, and compliance technology
- Translate complex technical concepts into clear, accessible language for non-technical audiences and stakeholders.
You’re an especially awesome match if you have:
- 2+ years of Solution Engineering Experience
- Familiarity with KYC/AML, digital identity verification, fraud detection, or fintech.
Career Growth:
This is an entry-level role designed to provide exposure to customer-facing technical work. Successful candidates can grow into Solutions Engineer, Senior Solutions Engineer, or Technical Account Manager roles, with opportunities to specialize in enterprise accounts, technical architecture, or vertical solutions.
Why Veriff?
We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force.
When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include…
- Full-remote job within our eligible locations in the USA (West Coast based)
- Extra recharge days per year on top of your annual vacation days
- Stock options that ensure you share in our success
- 401(k) matching
- Extensive, medical, dental, and vision insurance to ensure you’re feeling great physically and mentally
- Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
- Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary
We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!
Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy.
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