Job description
Partnerships Solutions Engineer
Reports to: Head of Partnerships
Remote U.S. (designated states)
This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX, VA.
At Raintree, we’re not just shaping the future of therapy technology – we’re creating it. This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights. We aim to be the best place for the best people, and we’re looking for ambitious, creative thinkers ready to make an impact. Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are. At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary.
About the Role
The Partnership Solutions Engineer (PSE) is a cross-functional, technical role that drives monetization and scale of Raintree’s Vendor Marketplace. As a linchpin between Product, Engineering, Partnerships, and external developers, the PSE enables seamless third-party integrations while reducing internal operational overhead.
This role combines developer enablement, integration QA, onboarding operations, light technical support, and agentic AI automation—all in service of unlocking high-margin revenue through scalable, self-service APIs.
The PSE will be responsible for owning Gateway revenue—including all associated sales order forms, vendor onboarding, and technical implementation enablement. This includes working directly with external vendors and clients, managing sandbox access and usage, supporting testing and launch efforts, and coordinating with Finance on billing structure and fulfillment.
This is a high-impact role with a direct line to measurable revenue outcomes and strategic partnership growth.
Key Responsibilities
Revenue & Sales Order Management
- Own Gateways monetization process across vendors and clients
- Manage and submit Sales Order Forms; liaise with Finance and Partnerships to ensure accurate provisioning and billing
- Track usage tiers and monitor vendor volume to trigger upsell opportunities or renewals
Technical Enablement
- Lead technical onboarding for external developers, including sandbox access, API auth setup, and SDK/Postman support
- Provide error support and endpoint walkthroughs; triage issues as needed to Product/Engineering
- Maintain API implementation guides, usage checklists, and developer resources
- Identify and implement agentic AI workflows to automate onboarding steps and support documentation delivery
Integration QA & Certification
- Validate API payloads, run test cases, and certify implementation readiness
- Flag inconsistent usage or frequent issues; partner with Product to fix or improve developer UX
- Use AI tooling to track common issues and assist in pre-certification review and pattern recognition
Developer & Partner Support
- Act as first-line technical contact for integration partners
- Resolve common technical inquiries using AI-guided documentation or workflows
- Reduce burden on Engineering by handling routine partner questions and setup needs
Analytics & Reporting
- Monitor usage, flag anomalous behavior, and inform Product & Finance teams on trends
- Maintain internal dashboards and support quarterly vendor revenue reviews
- Leverage AI-driven alerts and dashboards for early detection of integration problems or usage insights
Required Skills & Qualifications
- 4+ years in a Solutions Engineering, Technical Partnerships, or API Developer Relations role
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field—or equivalent work experience.
- Deep familiarity with APIs, auth flows (OAuth2, API key), and developer onboarding
- Experience working with API testing tools (e.g., Postman), developer portals, SDKs
- Familiarity with agentic AI tools or a demonstrated ability to adopt and implement AI workflows in support operations
- Comfortable owning revenue targets and usage-based billing processes
- Excellent communication and cross-functional collaboration skills
- Strong attention to detail, organizational excellence, and process development
Preferred Qualifications
- Previous experience in digital health, EMRs, or healthcare integrations
- Familiarity with HL7, SFTP, or other interoperability standards
- Comfort with Salesforce and/or managing order forms and pricing tiers
- Experience implementing or maintaining AI agents in business workflows
About Raintree Systems
Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations. Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings.
Our Core Values
We put our Clients First- We are Open and Honest- We are Disciplined, Yet Flexible
We love to Solve Problems- We are Committed to Greatness- We are a High Performance Team
Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
