Job description
Company Description
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.
Progress starts with you.
Job Description
The Consultant Client Success is an individual contributor responsible for owning the holistic post sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities manage geographic expansion and promote product adoption.
This role is an exciting opportunity to be at the forefront of Visas Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product you will proactively drive Client Success outcomes in alignment with Visas business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies including automated tools and capabilities to enhance the client experience that drive value for our clients and support Visas strategy.
This role serves as a functional specialist located in insert region market and reporting to insert direct leaders title. Include 12 sentences as further description of your specific team.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications:
6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Analytical skills to prepare and summarize data into business solutions and provide sound analysis
Able to communicate complex technical terms and or processes in business language tailored to client
Selfstarter able to achieve results as part of an effective team across countries and time zones
Able to effectively prioritize and multitask under deadlines
Experience using standard Microsoft Office tools eg Excel PowerPoint Word
Experience representing technical and or business issues and solutions to influence audiences at multiple levels of an organization
Knowledge of the payment industry ie trends threats competitors regulatory environments
Certifications or qualifications in Client Customer Success project management or related areas of practice and expertise
Basic to intermediate proficiency in the following skills
Building client relationships Build credibility and create trustbased relations partner with clients to build their business
Becoming customer centric Listen to and prioritize customer needs to drive value realization and build trusted partnerships
Success planning Build measurable actions plans to help clients achieve their business goals and realize value from their products solutions
Client engagement Communicate clearly and effectively with clients
Proactiveness Think ahead and take action
Critical thinking Take ownership over problems and find creative solutions to complex problems
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
