Job Description
Company Description
XP Power is a global leader in providing essential power solutions to the Healthcare, Technology and Industrial markets. We are a fast-growing business, based in numerous locations across North America, Asia and Europe, and are listed as a FTSE 250 company on the London Stock Exchange. We are extremely proud and committed to our culture that values Customer Focus, Flexibility, Knowledge, Speed, and Integrity. We are looking for self-motivated professionals who thrive in dynamic environments. Joining our team means you will work in a high performing global company where employees collaborate and strive to make XP Power the first-choice power solutions provider delivering the ultimate experience for our customers and our people.
Job Description
XP Power is seeking an SAP Support Analyst with strong experience in SAP Finance, ideally complemented by working knowledge of other SAP modules such as MM, SD, PP, and related areas, to join our Global SAP Support Team. The successful candidate will operate within a hybrid shift pattern covering UK and US time zones, working closely with the wider team to support and enhance our SAP landscape. The team is responsible for the end‑to‑end resolution of SAP system issues, applying robust governance over system changes and enhancements, and driving continuous service and process improvement across the platform.
Qualifications
- Transaction & User Support in a core SAP function - Capable of targeted, detailed investigations, identifying a solution and ideally understanding the wider impacts on the process whilst engaging with other resources to ensure all elements are resolved
- Change & Request Support in core SAP function - Collects requirements and completes approved configuration changes. Has the ability to work with others to develop non-standard changes, managing the change through the approved governance process
- Process & Design in core SAP function - Understands the core business process and how it aligns to SAP. Assists in discussions on future enhancements and their impacts. Can quickly adapt to the specific processes in uses and apply this to their existing knowledge.
- Cross functional data flow - Can map data flows at a basic level, between several modules, and understand their impact in each, using this knowledge to investigate issues and changes through to resolution
- Third Party Management / Engagement - Capable of questioning the response received from a 3rd party at a technical and process level, engaging in a meaningful discussion and meetings to help direct the needed resolution
- Previous experience of working in a support environment in a helpdesk role
- Experience using a ticket system for managing incoming support requirements and how this aligns to the principles of ITIL
- Great communicator with ability to present complex problems in a simple manner and to a non-technical audience
- Ability to engage with stakeholders at all levels including directors
- Ability to work with multifunctional teams and engage with people in other countries
Highly self-motivated with excellent organizational skills and ability to work independently
Additional Information
Why Work for Us?
XP Power provides a safe and healthy working environment that is stimulating and collegiate, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.
Our People - Our Power
XP Power is an equal opportunities employer. We are committed to creating an environment where people are valued, supported and nurtured to deliver their best. Operating globally, we celebrate the cultural differences that exist in the countries in which we do business. Being a truly diverse and inclusive community helps us grow our business through innovation; attracting and retaining talent to engage the people who buy our power solutions. We know that by cultivating the ultimate experience for all our people, they will deliver the same to our customers.
