Job description
About YSI
Yellow Social Interactive is a dynamic and innovative leader in the social gaming industry, dedicated to creating engaging and interactive experiences across various platforms. Our commitment to excellence and creativity sets us apart in the market.
We are a rapidly growing company with offices in Gibraltar, Antigua, Malta and the Philippines as well as a global remote talent pool. We are looking for exceptional, talented individuals who strive to be the best. If you are motivated and capable of building and scaling business functions and the company from the ground up, we want you on our team.
Job Purpose
As a Risk Analyst, you will be responsible for conducting thorough investigations and analyses of both newly registered and existing members on a daily basis. This involves scrutinising user activity and behaviour to ensure the legitimacy and compliance of accounts. You will also handle the resolution of chargeback cases, working diligently to resolve disputes while providing guidance and support to the team. Your role includes identifying patterns and trends that may indicate potential fraudulent activity among members. By recognizing these patterns, you will take appropriate actions to mitigate the risk of chargebacks, ensuring the financial security and integrity of the company’s operations. Additionally, you will collaborate closely with your team, offering insights and support to enhance overall effectiveness in risk management.
Areas of Responsibility
- Identification of suspicious activity using a fraud monitoring tool and other systems.
- Monitor account registrations, purchases, and redemptions.
- Performing investigations and taking immediate corrective action to mitigate losses to the business.
- Work closely with internal teams, assisting with any possible issues.
- Follow procedures and actively contribute to process improvements to ensure the standards and workflows are respected and that potential risks are properly eliminated.
- Proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity, by investigating suspicious alerts with proper analysis and follow-up.
- Analysis of internal reports
- Complete a variety of account and payment administration tasks relating to fraud and risk issues.
- Build compelling and thorough chargeback rebuttal documents to effectively dispute and reverse invalid or unauthorised transactions, ensuring accuracy, completeness, and adherence to relevant regulations and policies.
Requirements
Ability to manage workload effectively and in a timely manner.
Excellent verbal and written communication skills in English.
At least 1 year working in Customer Service in iGaming, KYC, Fraud, Risk Management or Payments.
High level of attention to detail.
Highly motivated and willing to learn and develop skills.
Team player and self-starter who can work on their own initiative.
Ability to work closely with other departments across geographical boundaries.
Excellent analytical skills.
Willing to work shifts, weekends included.
Competitive salary
Flexibility to work remotely
Opportunities for career growth and development.
Collaborative and dynamic work environment.
Performance Bonus
Join our team and contribute to creating a vibrant and supportive social gaming community! If you are a proactive and player-focused professional, apply now and be part of our mission to provide exceptional player experiences.
