Job description
Description
We are seeking a customer-facing Customer Service Representative (CSR) to serve as the daily point of contact (POC) for broker customers. This role is communication-heavy and requires strong coordination between external partners and internal operations teams to ensure smooth information flow and timely updates.
Key Responsibilities
Act as the primary daily point of contact for broker customers
Provide frequent status updates and respond to customer inquiries in a timely and professional manner
Relay information between external customers/brokers and internal teams
Coordinate and direct operational traffic to the appropriate internal departments
Ensure accuracy and clarity of information shared across all parties
Proactively follow up on open items to support operational efficiency and customer satisfaction
Maintain detailed records of communications and updates
Working conditions:
Working schedule: 0700-1630 CST M-F with a (1) hour lunch break.
Competitive Salary in USD
Remote mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team
Remote eligibility
Requirements
Requirements
Strong verbal and written communication skills
Experience in a customer-facing or client support role preferred
Ability to manage multiple updates and priorities in a fast-paced environment
Strong organizational and coordination skills
Comfortable working cross-functionally with operations and internal teams
Customer-focused mindset with attention to detail
Nice to Have
Experience working with brokers, logistics, or operations teams
Familiarity with CRM or ticketing systems
