Job description
Description
The After-Hours Dispatcher is responsible for maintaining smooth and safe fleet operations outside of standard business hours. This role serves as the primary point of contact for drivers, customers, and emergency situations during evenings, weekends, and holidays. The dispatcher ensures timely communication, problem resolution, and customer satisfaction while following company policies and compliance standards.
Key Responsibilities
Driver Support & Communication
Act as the main contact for drivers after hours.
Respond promptly to driver calls/texts regarding breakdowns, route changes, delays, or emergencies.
Provide directions, updates, and guidance to keep freight moving safely and on schedule.
Customer Service
Respond to customer calls/emails regarding shipment status and updates.
Communicate proactively on delays or service issues with professionalism.
Load & Trip Management
Monitor active loads and update tracking systems (TMS, Google Sheets, Excel Sheets, etc.).
Re-power loads if necessary by coordinating with available drivers.
Ensure accurate and timely documentation of load updates and incident reports.
Freight Booking
Actively book freight on leftover or available trucks to maximize fleet utilization.
Leverage load boards, broker relationships, or direct customer freight to cover trucks.
Negotiate rates and confirm load details within company guidelines.
Problem Solving & Escalation
Handle breakdowns, accidents, or compliance issues according to company SOP.
Contact roadside assistance, repair vendors, or towing services as needed.
Escalate urgent issues to management when required.
Compliance & Safety
Verify drivers remain compliant with Hours of Service (HOS) regulations.
Maintain accurate records of communications, updates, and incident logs.
Support safe driving policies and enforce company standards.
Working conditions:
- Working schedule:
Monday 4 pm EST- 1 am EST - 23:00 - 08:00 Lviv time
Tuesday 4 pm EST- 1 am EST - 23:00 - 08:00 Lviv time
Thursday 4 pm EST- 1 am EST - 23:00 - 08:00 Lviv time
Friday 5 pm EST- 10 pm EST - 00:00 - 05:00 Lviv time
Saturday 7 am- 4 pm EST - 14:00 - 23:00 Lviv time
Remote mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team
Requirements
Strong communication skills, both verbal and written (English proficiency required).
Ability to multitask and handle high-pressure situations calmly.
Detail-oriented with strong organizational skills.
Previous experience in dispatching, logistics, or customer service is a plus.
Ability to work independently and make decisions during after-hours operations.
