Job description
About Zingtree
Zingtree helps high-stakes customer support teams deliver fast, consistent, and compliant answers—every time. Our AI Automation platform enables support-agents and end-consumers to follow complex procedures with ease, resolve issues faster, and ensure customers get the right outcomes in moments that matter. Zingtree helps leading customer support organizations transform self-service, streamline support agent workflows, and deliver exceptional customer experiences. Zingtree is trusted by over 500 customers including industry leaders like Corpay, Experian, Optum / UnitedHealth Group, Allianz, SharkNinja, Sony, and Groupon to power intelligent automation across finance, healthcare, insurance, consumer services / products, and tech. These organizations rely on Zingtree to reduce handle times, increase FCR, improve CSAT, and stay compliant — all without overloading IT.
As demand for governed AI and guided CX grows, we’re scaling our team to help more enterprises take control of their most complex support workflows. We are seeking a talented Full-Stack Engineer to join our team. In this role, you will contribute across our entire stack, from API and database design to the user interface. You will be a key player in developing several major new features that deliver exceptional value to our customers.
What You’ll Do
- End-to-End Feature Development: Design, develop, and maintain frontend and server-side components for complex, scalable web applications
- Backend Development: Build and maintain efficient, reusable, and reliable server-side code, with a focus on API design, input validation, and service performance.
- Frontend Development: Collaborate with design and product teams to implement responsive, high-quality user interfaces using modern frontend technologies.
- Database & Caching: Work with our databases and caching layers to ensure data consistency, performance, and scalability.
- Architecture & Code Quality: Implement best practices in software design and write clean, maintainable, and testable code. Participate in code reviews and contribute to a high-quality codebase.
- Codebase & Integration: Work closely with frontend, backend, and product team members to integrate components and ensure a seamless user experience.
Who You Are
- 3-5+ years of hands-on experience in full-stack development, with a proven track record of building and shipping web applications.
- Strong proficiency in a server-side language, with a preference for Go (Golang).
- Experience designing, building, and maintaining RESTful APIs.
- Proficiency with database technologies (MySQL, PostgreSQL) and caching mechanisms (Redis).
- Experience with other backend frameworks (like PHP/Laravel) is a plus.
- Experience with modern JavaScript frameworks such as Vue.js, React, or Angular.
- Strong proficiency in HTML5, CSS3, and JavaScript (ES6+).
- Familiarity with modern build tools like Vite or Webpack.
- Experience with testing frameworks (e.g., Vitest, Go testing).
- Proficiency with version control systems, particularly Git.
- Experience with CI/CD pipelines is a plus.
- Excellent communication skills, a collaborative mindset, and a proactive approach to solving complex technical challenges.
What We Offer
- Competitive Compensation with performance-based incentives
- Health, Dental, and Vision Benefits (100% covered for employees)
- Retirement Plan
- Paid Parental Leave
- Unlimited PTO
- Flexible Remote Work Environment
- $500 Home Office Stipend + Monthly Internet/Phone reimbursement
- Co-Working Reimbursement up to $200/month
Our Core Values
- Lead with Action – We move fast with purpose.
- People Really Matter – We win as a team and support each other fully.
- Ownership Leads to Results – We take responsibility and deliver.
- Expertise Creates Value – We build and apply knowledge.
- Transparency Builds Trust – We communicate clearly, directly, and with care.
As Zingers, we operate with a mindset that blends urgency, intelligence, and humanity.
Zingtree Mission
Empowering teams to resolve complex customer issues with confidence, clarity, and control. We believe the future of customer experience belongs to those who can orchestrate outcomes—not just automate tasks.
Zingtree Vision
Creating a world where every customer interaction is accurate, compliant, and effortlessly scalable.
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