Job description
About AirDNA
We built AirDNA to solve a problem: how do you make smart short-term rental decisions when there’s too much guesswork and not enough good data?
What started in a garage in California in 2015 is now a global team helping thousands of people — from aspiring hosts to major real estate firms — make confident choices about where to invest, what to charge, and how to grow.
Our mission is simple: give people the tools they need to build freedom through short-term rentals. Whether that means buying their first Airbnb or scaling a portfolio, we’re here to help unlock financial independence and growth.
We track 10M+ listings in 120,000 markets, and our platform is trusted by users in over 100 countries. It’s big data, made useful.
In 2024, AirDNA acquired Uplisting, a powerful property management software that helps hosts and operators manage listings across Airbnb, Vrbo, and other platforms. With features like channel management, automated messaging, dynamic pricing, task coordination, and financial reporting, Uplisting expands our mission to support every stage of the short-term rental journey — from investment to operations.
The AirDNA team
We’re a curious, driven, and kind group of humans who genuinely love what we do. Our values — Happy, Hungry, Honest — guide how we show up for our customers and for each other.
Want to see what that looks like in action? You’ll get a feel once you meet us.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t check every box. Passion, potential, and perspective matter here.
The Role:
As an Account Manager, you will be responsible for retaining revenue and identifying upsell opportunities within your customer base. This role combines account management and customer success, ensuring customers achieve measurable ROI from our products. You will act as a trusted advisor, leveraging industry expertise and product knowledge to foster long-term relationships, drive customer satisfaction, and mitigate churn risks. The AirDNA Account Manager is a driven professional with strong commercial acumen, strategic thinking, and collaboration skills, dedicated to driving business growth and customer satisfaction.
Here’s what you’ll get to do:
- Responsible for the entire life cycle of the client after they have been closed (onboarding, adoption, expansion, and renewal).
- Drive revenue retention by achieving retention goals.
- Conduct customer calls, including onboarding, renewals, and quarterly business reviews (QBRs).
- Monitor customer health scores, identify at-risk accounts, and collaborate with internal teams to resolve issues and improve engagement.
- Maintain CRM hygiene, ensuring accurate and up-to-date records for renewals, interactions, and forecasts.
- Identify upsell opportunities through deep account knowledge, competitor analysis, and customer insights.
- Drive contract negotiations, incorporating auto-renewal and pricing strategies based on usage and value.
- Monitor customer activity and API usage, addressing underutilization and proactively increasing engagement.
- Collaborate with Customer Success, RevOps, and Product teams to resolve customer issues and provide actionable feedback.Be the internal advocate of our clients
- Triage customer questions and manage the responses with feedback from internal Product, Engineering and Analytics Teams
Here’s what you’ll need to be successful:
- Full proficiency in English and Italian both verbal and written.
- 1+ years of Account management experience in B2B or SaaS environment
- Strong communication skills, both written and verbal, with the ability to build rapport and trust.
- Confident and personable on customer calls, with the ability to negotiate and overcome objections.
- Highly organized and detail-oriented, ensuring accurate documentation and task management.
- Proactive mindset, consistently checking in on customer health and seeking opportunities to add value.
- Ability to interpret and explain data, leveraging insights to drive customer adoption and upsell opportunities.
- 1+ years of experience with CRM platforms (HubSpot preferred).
- Strong sales and account management experience, with demonstrated success in renewals and upselling.
- Ability to problem-solve quickly and efficiently, addressing customer inquiries and troubleshooting issues.
- Willingness to continuously learn and stay informed about industry trends and customer challenges.
- Proven track record or revenue growth and client satisfaction / retention
Here’s what you can expect from us:
- OTE Salary range 45,000 - 50,000 EUR annually
- Indefinite contract
- 36 holidays per year
- 62 days to work from anywhere!
- Continuing education stipend
- 150 EUR to spend with Cobee card available monthly for public transport, daycare, pension plan, restaurants and health insurance
- Health insurance with Sanitas (Vision + Dental included)
- Language lessons with Preply (French-German-Italian-Spanish)
- Individual growth plan to progress in the role
- Standard working hours from 11 am to 7 pm
- A fun and sunny office with big terraces
- Talented international team and a vibrant work environment
- Bottom-up management: we listen to your ideas and implement them
- Team building events
- Dog friendly office!
Hiring Process:
First stage: Virtual interview with the People Team at AirDNA (Online-30min)
Second stage: Meet the Hiring Manager (Online-30min)
Third stage: Case Study + Meeting with SVP of Sales and Hiring Manager (45min)
Final stage: Onsite Meeting with HM and Peers (50min)
Post-offer / Pre-employment: Reference and employment verification check
Ideal start date: Q2
€45,000 - €50,000 a year
OTE includes Salary Base + Commissions
The AirDNA Team
We’re a tight-knit group who care about empowering the next generation of shared economy entrepreneurs. Life is never boring here. We’re risk takers. We care about each other and lend helping hands all day, every day.
At AirDNA, we believe that a diverse team is a key part of building a great company. If you want to work with us, we want to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
AirDNA seeks to attract the best-qualified candidates who support the mission, vision and values of the company and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity and expression, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status or any other legally protected classification. The company complies with all applicable state and local laws governing nondiscrimination in employment and prohibits unlawful harassment based on any of the aforementioned protected classes at every location in which the company operates. This applies to all terms, conditions and privileges of employment including but not limited to: hiring, assessments, probation, placement, benefits, promotion, demotion, termination, layoff, recall, transfer, leave of absence, compensation, training and development, social and recreational programs, education assistance and retirement.
We are committed to making our application process and workplace accessible for individuals with disabilities. Upon request, AirDNA will reasonably accommodate applicants so they can participate in the application process unless doing so would create an undue hardship to AirDNA or a threat to these individuals, others in the workplace or the company as a whole. To request accommodation, please email [email protected]. Please allow for 24 hours to process your request.
By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Notice for Applicants.
