Job description
In Competera, we are building a place where optimal pricing decisions can be easily made. We believe that AI technologies will soon drive all challenging decisions and can help humans improve.
We are now looking for an Account Manager to address clients’ needs and establish a long-lasting relationship with them, ensuring NPS and retention.
You could be a perfect match for the position if
You want to:
- Maintain clients’ relationships on a strategic level starting from day 0,
- Ensure clients’ business goals are followed while the satisfaction rate is high,
- Conduct training sessions, induce product adoption,
- Proactively identify clients’ needs and pains, communicate them to Product Owners and Delivery team,
- Handle incident review,
- Manage change requests, configuration changes and upsells,
- Own the renewal process and prevent possible churn.
You have:
- 5+ years of previous account management experience (preferably with enterprise),
- Excellent level of English,
- Experienced with CRM systems (Salesforce/ Hubspot),
- Openness for business travels,
- Excellent communication skills and negotiation skills (contracts/upsells),
- Ability to identify business needs and lead upsell opportunities,
- Analytical and problem-solving skills,
- Ability to work both independently and in a team.
Pleasant extras:
- Would be a plus experience in pricing and retail business.
Soft skills:
- Positive attitude, empathy, adaptability, and stress resistance.
You’re gonna love it, and here’s why:
- Rich innovative software stack, freedom to choose the best suitable technologies.
- Remote-first ideology: freedom to operate from the home office or any suitable coworking.
- Flexible working hours (we start from 8 to 11 am) and no time tracking systems on.
- Regular performance and compensation reviews.
- Recurrent 1-1s and measurable OKRs.
- In-depth onboarding with a clear success track.
- Competera covers 70% of your training/course fee.
- 20 vacation days, 15 days off, and up to one week of paid Christmas holidays.
- 20 business days of sick leave.
- Partial medical insurance coverage.
Drive innovations with us. Be a Competerian.
