Job description
About the Role
We are seeking a highly motivated and results-driven Account Manager to join our team and contribute to our continued growth. This is a high-impact, client-facing role where you will be responsible for managing existing strategic customer relationships and driving new revenue growth.
As an Account Manager, you will serve as a trusted advisor to our small, mid-size and Enterprise level clients, understanding their needs, demonstrating how our solutions can drive business outcomes, and ensuring long-term success. You will work cross-functionally with internal teams to deliver exceptional customer experience while consistently meeting or exceeding sales targets. If you are passionate about technology, thrive in a fast-paced environment, and excel at turning relationships into revenue, we would love to hear from you.
Key Responsibilities:
- Own and grow a portfolio of key accounts, building strong multi-level relationships with stakeholders.
- Identify upsell opportunities within assigned named accounts.
- Develop and execute strategic account plans to achieve growth and retention goals.
- Act as the primary point of contact for clients, proactively managing their success and satisfaction.
- Collaborate with internal teams (Product, Marketing, Support, etc.) to ensure clients receive best-in-class support and service.
- Understand client goals and translate them into tailored solutions using our industry-leading mobile data collection platform.
- Maintain accurate pipeline management and forecasting using CRM (Salesforce).
- Drive contract negotiations and renewals while identifying opportunities for upselling and cross-selling.
- Monitor market trends and competitor activity to identify potential opportunities or risks.
- Represent the company at industry events, trade shows, and client meetings as needed.
What We’re Looking For:
- Experience: 5+ years of full-cycle B2B software or SaaS sales experience, preferably in a high-growth environment.
- Success: Proven track record of meeting or exceeding sales quotas and account growth metrics.
Skills:
- Strong relationship management and consultative selling skills.
- Ability to navigate complex sales cycles involving multiple stakeholders.
- Excellent communication, presentation, and negotiation skills.
- Proficient with CRM tools (Salesforce experience is strongly preferred).
- Self-starter with a collaborative mindset and strong organizational skills.
- Willingness to travel up to 10% as needed.
Nice To Have:
- Background in mobile technology, data collection, or enterprise software.
- Experience working with cross-functional teams in a customer-centric organization.
- Understanding of recurring revenue models and customer lifetime value.
- French speaking a plus.
Why You’ll Love Working Here:
- Join a company recognized as a leader in our industry, with a global reach and ambitious growth plans.
- Be part of a performance-driven, people-first culture that values transparency, collaboration, and results.
- Enjoy flexible work options, generous benefits, and a supportive team environment.
- Your contributions will have a direct impact on our customers’ success and the company’s bottom line.
- We promote continuous learning and professional development, offering opportunities to grow your career.
Compensation & Benefits:
- Competitive base salary + uncapped commission.
- Generous PTO and paid holidays.
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Don’t meet every single requirement? Studies have shown that those in underrepresented groups, such as women and those in our BIPOC communities, tend to not apply to jobs unless they meet every single requirement and qualification. At FORM, we are dedicated to building diverse, inclusive, and an authentic workplace– So, if you’re excited about this role but your past experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles at FORM!
About FORM
FORM powers the world’s 2 billion mobile workers as they change companies and industries for good, with mobile technology that improves execution from the frontline. FORM activates and connects teams in the field – with leaders, missions, and each other – so they can deliver success in the enterprise. The FORM field execution platform serves as a digital assistant for frontline teams by guiding daily tasks, streamlining data collection, facilitating real-time communication, and providing leaders with real-time intelligence to drive faster actions and better decisions. FORM offers the world’s only integrated task management and image recognition platform and enables smart audits on more display types than any solution in the market, plus industry-leading field communications and photo reporting capabilities. FORM solutions have been deployed by Fortune 500 companies around the world.
OUR SOLUTIONS:
FORM OpX
FORM OpX empowers teams to improve operational compliance by digitizing audits and inspections to reduce risk and improve safety and quality from the frontline. FORM OpX mobile workflows make it easy to capture the right data, at the right place, at the right time – every time. Teams stay connected with instant frontline communications on mobile, and real-time insights allow leaders to spot and fix issues quickly and measure trends over time so teams can take action on the opportunities that move the business forward.
GoSpotCheck by FORM
GoSpotCheck by FORM unleashes the power of field teams to drive market execution with the only mobile solution that combines dynamic task management, industry-leading image recognition, photo reporting, field team communications, and advanced reporting – all within one easy-to-use platform. Guide teams, improve execution, and drive sales while creating a shared view of the field that helps leaders make better decisions, faster. Sell more with GoSpotCheck by FORM, the field execution app that guides, tracks, and improves performance in real-time.
Who We Are
We are innovators: We’re here to free mobile workers from the mundane and open up new worlds of possibility and prosperity, powered by the people.
We are partners: We’re only as successful as our customers. We provide exceptional support, strategic partnership, and personalized account management to ensure they’re successful.
We are problem-solvers: We believe business will help solve the complex challenges facing our planet today. We build products centered on helping them succeed so they can do just that.
We are flexible: We believe in a “Work Your Way” Employment Policy. Employees who can effectively perform their job functions remotely may do so indefinitely.
Humble + hungry. We measure success by how we help customers win. And we’ve been in the game a long time (in software years). Every interaction gives us the chance to deliver better service and more value. Along the way we’ve picked up a few awards, and for that, we’re thankful.
FORM offers competitive salaries and full benefits for full-time employees and is an Equal Employment Opportunity (EEO) employer–welcoming all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.
