Job description
Role Purpose: Account Managers (AM) are at the heart of our incredible growth story assisting the customers help derive increased business value and thereby making a real difference to their business. As an AM, you will be responsible for our rapidly growing customer segment wherein the focus apart from retention will predominantly be on growing the account exponentially by acting as a trusted strategic advisor. Based in Malaysia, you will be responsible for customer onboarding, ongoing support, adoption and growth for the assigned set of accounts.
Role Value: You as an AM will own the overall relationship and ensure a mutually rewarding and unceasing relationship for both the customer and Jumio. This is highly instrumental in long term growth and success for all those involved whilst making the digital world a safer place for everyone.
Example Responsibilities
Representing Jumio with the customer at the epicentre, you will be responsible for:
- Ensuring customer success through successful onboarding, proactive support and increased adoption
- Working with the cross functional team at Jumio, continuously seek opportunities to expand Jumio’s footprint within the account
- Strategizing account plans in discussion with AM Leadership team and execute meticulously using a judicious mix of High Touch, Low Touch and Tech Touch means
- Managing accounts across the set of industries, consistently meet and exceed targets for customer retention and growth
- Handling the accounts end-to-end including negotiation on new opportunities through closure
- Program managing account escalations
- Securing referrals and testimonials by building the trust within the customer organization
- Maintaining timely updates and data hygiene in our CRM system
- Work in the customer time zone.
Experience and Qualifications
- A proven track record of having worked with ‘C’ suite in customer organizations across sizes and earned the trust as a strategic advisor
- Multiple years of B2B direct selling and/ or CSM (Account Management) experience in a fast paced environment ensuring customer satisfaction, adoption and growth
- Story telling ability to identify and sell into new use cases
- Strong prospecting, value proposition articulation, negotiation and closing skills
- Track record of meticulous planning and relentless time-bound execution
- Excellent verbal and written communication skills
- Business proficient in Mandarin verbal and written
Great to have Experience and Qualifications
- Prior exposure to managing SaaS or Recurring Revenue related offerings from leading organizations
- Knowledge of Know Your Customer (KYC) and Anti Money Laundering (AML) environments and the solutions offered in this space
- Post graduate degree in Business Administration
- Proficiency in CRM - preferably SFDC additional (non-essential) experience and qualifications
Key Characteristics and Attitudes
In a recent global survey these attributes were valued by Jumios in all locations and functions - we firmly believe in hiring for attitude as well as skill.
- Friendly and supportive
- Adaptable and flexible
- Articulate and persuasive
- High IQ and EQ
- Curious and coachable
- Commercially Aware
- Resilient and tenacious
- Big picture and the detail
Jumio Values:
IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation
Equal Opportunities:
Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.
About Jumio:
Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.
Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.
Applicant Data Privacy
We will only use your personal information in connection with Jumio’s application, recruitment, and hiring processes, as described in Jumio’s Applicant Privacy Notice. If you have any questions or comments, please send an email to [email protected].
