Job description
Account Manager
📣 We are looking for both native/ fluent English and Dutch speaker - German and French is a bonus!
👋🏻 Hello, we’re Laka
You might not have heard of us yet - that’s OK, you’ve found us now - come and find out more about our journey…
Founded in 2017, Laka set out to transform insurance by connecting passionate cyclists to form a collective and protect their bikes for when things go wrong - a better model for insurance was born. For once, people come first in insurance by fairly sharing the cost amongst each other. We exist to rewrite the rules of insurance so it’s something people stand with, not against.
Our model: Laka makes sure everything runs smoothly for The Collective - from exceptionally fast claims, splitting the cost fairly, guaranteeing a maximum price and all the other heavy lifting of a regulated insurance business. For that service, the collective pays Laka a fee relative to the claims in a month.
Take a closer look at exactly what this means and how it works here.
What have we been up to since then…?
In a nutshell, we’ve been very busy! Here are a few of the massive achievements we’ve had:
🚀 Raised an awesome 30 million to date!
🚀 Grown the team to over 60 Lakanauts, based across the UK, NL and France, enabling a choice-based, remote-first way of working
🚀 Launched Laka in a total of 9 countries, essentially helping more people in more places!
🚀 Been awarded ‘Best Cycle Insurance Provider’ (for the past 7 years in a row - go us! 🥳)
🚀 Opened 3 shiny new offices in London, Bristol & Amsterdam to provide spaces for people to collaborate as they like
🚀 We’ve also achieved a 5* rating on Google Reviews go check us out!
Help us continue to change an outdated industry…
We’re growing real fast on our path to make the Laka collective model the industry standard, and we’re expanding across segments, products, and territories. We’re looking for innovative, bold and brave minds to help us build the world’s best insurance company.
About the role
We’re looking for a relationship-driven Account Manager to focus on retaining and growing existing accounts at Laka. In this role, you’ll drive revenue by improving policy conversion, launching new products, and expanding into new territories. You’ll build strong relationships with stakeholders at all levels—from day-to-day contacts to C-level decision-makers—and act as the main point of contact for key accounts. You’ll proactively identify growth opportunities, manage contract negotiations, lead performance reviews, and collaborate closely with internal teams to deliver an exceptional customer experience.
- Account growth and retention: A focus on retaining and expanding existing customer accounts by improving policy conversion rates, launching new products, and identifying opportunities in new territories.
- Relationship account management: Building and maintaining strong relationships at all levels of client organisations, including C-level stakeholders, product teams, and internal champions, to drive strategic outcomes.
- Client engagement and communication: Proactively engage with key contacts to understand their evolving needs, gather feedback, and collaboratively shape strategic roadmaps that enhance their experience with Laka.
- Performance reviews/ QBRs: Leading regular performance review meetings with key accounts to evaluate metrics, identifying growth opportunities, and ensuring alignment with business goals.
- Problem resolution: Acting as the main point of contact for client accounts, resolving issues swiftly and effectively to maintain high customer satisfaction.
- Contract management: Driving contract negotiations and renewals using data insights and contract knowledge to protect Laka’s interests for targeted outcomes.
- Forecasting and reporting: Providing accurate forecasts and transparent reporting on account performance to both internal teams and clients.
- Project expectation management: Using tools like Jira to manage deliverables, track progress, and maintain alignment with stakeholders.
👉🏻 This role will be a great fit if you:
🚀 Could this be you?
- Native/ fluent English and Dutch - ideally also German or French.
- Proven experience in account management, customer success, or a similar client-facing role, potentially in SaaS or fintech.
- Demonstrated ability to grow and retain strategic accounts, with a strong track record of achieving revenue targets.
- Excellent relationship-building skills across various levels, including C-level executives, product teams, and operational stakeholders.
- Strong commercial and negotiation skills, with experience managing contract renewals and upsell opportunities.
- Ability to understand and explain complex product offerings, and collaborate effectively with internal teams (Product, Marketing, Finance, etc.).
- Data-driven mindset, able to use insights to support recommendations and track success.
- Experience using CRM systems (we use Hubpost), project management tools (e.g. Jira), and performance dashboards.
- Strong time management, prioritisation, and multitasking abilities in a fast-paced environment.
- Self-motivated, resilient, and able to work independently while contributing as part of a team.
🌟 Our perks
What can you expect from working at Laka?
🏠 Remote-first way of working - you choose whether you work from home or our beautiful offices in London & Bristol (we have no minimum expectation of how many days you come in, although we’d love to see your friendly face!)
📈 Share options - we want you to be rewarded for Laka’s success - everyone in the business is granted share options when they join
💰 Company bonus scheme - if the company hits its targets, you’ll get a cash bonus of 5% of your base salary annually
🌴 Annual leave - 25 days holiday (plus bank holidays), with the option to roll over up to 5 days per year
💶 Pension scheme - Laka pays 3% of your base salary into your pension to help you save for the future
💊 Private medical insurance - we’ll give you individual private cover, with the option to add partners & dependants too (at a small cost)
🖥 Home set-up allowance - in addition to letting you choose the kit you want (MacBook or Windows laptop, plus additional equipment like screens, keyboard, etc), we’ll also give you a one-off budget of £200 to get anything else you want in order to make your homeworking environment a comfortable place to be
🍽 Lunch on us - £15 every first Wednesday of the month to enjoy lunch on Laka - pop out locally with people in the office, or order-in at home, the choice is yours
💃 Company-wide events - we love getting everyone together as much as possible - expect regular events throughout the year, for team building, bonding, and general good old-fashioned fun!
🎳 Monthly socials - as if quarterly company events weren’t enough, we also give each office a budget for a monthly social activity (think anything from low-key dinner & drinks through to adventure golf, paddleboarding, bowling, electric darts, trampoline parks and more!)
👚 Laka swag - we’ll give you some lovely Laka kit to get you started, including a jumper & t-shirts so you can feel (& look) like part of the family
🚴 Laka credit - for all you cyclists, we’ll give you £10 credit per month towards insuring your bike(s) with us - plus give you access to a bunch of cycling industry discounts
🧠 Mental health support - unlimited support via Spill, including one-to-one therapy sessions
🌈 Belonging at Laka
We’re committed to building and sustaining a business that promotes diversity, equity, inclusion and belonging - our customer collective is broad and inclusive, and we’d like our own people to be too. We’re fast becoming a global community of people and we believe each person’s unique qualities should be celebrated as they are a huge part of what makes Laka a great place to be. We’d love you to bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or anything else that makes you, you. If you’d like to request a reasonable adjustment as part of our application or assessment process, please let us know by emailing [email protected].
