Job description
Company Description
Who We Are:
Interested in joining our team? Here is some more information about us! Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events. Our client list includes The Apollo Theatre, Mercedes-Benz Stadium, Harvard University, Portland’5 Centers for the Arts, the Javitz Center, and St. Louis Art Museum. Some of our global clients include: ExCel London, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.
Working @ Momentus :
Surround yourself with highly motivated co-workers that push you to be your best each day. Momentus offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.
Job Description
We are looking for a client-centric Account Manager to join our team. This role is ideal for someone who excels at nurturing and growing client relationships. As a key point of contact for our clients, you’ll play a strategic role in driving long-term partnerships and sustainable revenue growth.
Key Responsibilities
- Build and maintain strong, trust-based relationships with key clients, ensuring high levels of satisfaction and engagement.
- Serve as the main liaison between clients and internal teams, ensuring deliverables meet client expectations and timelines.
- Identify growth opportunities within existing accounts and develop upselling and cross-selling strategies.
- Collaborate closely with product, marketing, and support teams to tailor solutions to client needs.
- Lead strategic account planning, including quarterly business reviews and renewal strategies.
- Negotiate contracts and renewals with a focus on value creation and long-term success.
- Monitor account health and proactively address any issues or risks.
- Track account performance, client feedback, and usage metrics to inform strategies.
- Stay current on industry trends, client business challenges, and competitive landscape.
- Occasionally pursue and close strategic new business opportunities that align with target markets or current client portfolios.
Qualifications
- Bachelor’s degree in Business, Marketing, or a related field.
- 2+ years of experience in account management, or sales roles in a SaaS company.
- Proven ability to manage and grow key accounts, drive retention, and deliver exceptional client experiences.
- Strong interpersonal, communication, and relationship-building skills.
- Confidence in negotiation and problem-solving, with a proactive and client-first mindset.
- Experience using CRM platforms (Salesforce preferred) and other client management tools.
- Ability to manage multiple accounts and priorities with strong project management skills.
- Excellent presentation and storytelling abilities, both one-on-one and in group settings.
- A strategic thinker who understands sales cycles, business value, and customer lifetime value.
- Sales or account management certifications are a plus.
- Willingness to travel occasionally for client meetings and events.
Additional Information
🌟 Exceptional 401k Match: We’ve got your financial future covered. Enjoy an 80% match of the first 10% deferral up to 8k
🌞 Unlimited Time Off: Rest and recharge on your terms. While there’s no limit, we recommend a minimum of 15 days off because your well-being matters.
👪 Paid Parental Leave: Celebrate life’s milestones and bond with your new bundles of joy. We’re there for you during those precious moments.
👚 No Dress Code: Express your individuality! Smart, independent people like you choose what they wear.
🤝 Smart & Grounded Team: Our colleagues are the best of the best. They’re not just smart; they’re down-to-earth and will inspire you to be your best every day.
🌐 Flexible Career: We believe in work that works for you. Get the job done where and when you work best. It’s about winning at life by loving your job.
📚 Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career.
Important Notice on Location Eligibility
This is a U.S.-based remote role. However, due to regulatory requirements, we are only able to consider candidates who reside in U.S. states that do not currently mandate salary disclosure in job postings.
This includes, but is not limited to: Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin.
Candidates residing in California, Colorado, New York, Illinois, Washington, or other states with active pay transparency laws will not be considered at this time.
Equal Opportunity & Accessibility
At Momentus, we are committed to creating a workplace that celebrates diversity and fosters inclusion. We value the unique perspectives, backgrounds, and experiences each team member brings. These differences make us stronger, drive better decisions, and fuel meaningful innovation and outcomes.
Momentus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.
We are also committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their role. If you require accommodations during the recruitment process or on the job, please let us know. We will work with you to support your accessibility needs.
