Job description
The Company
Wizeline is a global digital services company helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services. We thrive in solving our customer’s challenges through human-centered experiences, digital core modernization, and intelligence everywhere (AI/ML and data). We help them succeed in building digital capabilities that bring technology to the core of their business.
What You Will Bring to the Team
As an Account Manager, you will prioritize delivering value and making a measurable impact for clients. You will act as a strategic connector between internal teams and client stakeholders, identifying opportunities, mitigating risks, and creating actionable plans to drive business growth and long-term partnerships.
Location: Must be located in Colombia or the United States (remote or hybrid)
Modality: Full Time
Main Responsibilities
- Build, own and maintain long-term relationships with clients, ensuring a deep understanding of their needs, business context, and industry trends, serving as the primary point of contact and trusted advisor.
- Connect the dots across internal capabilities and client objectives to propose repeatable solutions and strategic initiatives.
- Lead strategic account planning and execution to drive client success and long-term growth (farming).
- Communicate effectively across all levels: from executives to project managers, technical leads, and individual contributors, ensuring alignment and transparency.
- Identify and present risk/reward opportunities, and proactively develop strategies to maximize value for both the client and the organization.
- Create and maintain comprehensive account plans with clear action items, tracking progress regularly to ensure goals are met.
- Monitor key account metrics such as revenue, backlog, team performance, client satisfaction, and margin.
- Support contract negotiations, renewals, and pricing discussions in collaboration with legal and commercial teams.
- Act as the voice of the client internally, ensuring alignment between client needs and service delivery.
Requirements
- 5+ years of experience in account management, business development or delivery leadership role in a software consulting or services environment.
- Experience in Media & Entertainment and Retail.
- Knowledge of industry frameworks for client success and growth (e.g., customer journey mapping, account planning methodologies).
- Proven track record of farming and growing enterprise or mid-market software accounts.
- Analytical mindset with the ability to connect business insights to actionable strategies.
- Strong client management and communication skills, with the ability to build trust and credibility with senior stakeholders.
- Open to travel and highly engaged with clients.
About Us
Wizeline prioritizes a culture of diversity and development for its nearly 2,000 person team spread across the globe. We believe great technology comes from a mix of talents and perspectives. Our core values of ownership, innovation and community are central to our work. Wizeline is invested in its employees’ growth, offering opportunities to create personalized career paths and develop in-demand skills. To help you reach your goals, we have access to LinkedIn Learning and Pluralsight, two top-tier platforms filled with high-quality content.
Apply now!
