Job description
Who are Heidi
Heidi is on a mission to half the time it takes to deliver world class care.
We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.
Today, we have a suite of tools that modernize documentation. Tomorrow, we’ll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work
Our team is a potent mosaic of sage, accomplished leaders & brilliant polymaths hungry to prove it. We achieve in 6 months what it takes our competitors 4 years to do.
We’ve recently raised from a lead US and UK investors to supercharge the incomprehensible growth we’re seeing
Therefore we’re hiring a Customer Success Manager in New York City to own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi.
The Role
As Heidi’s first Accounts Receivable Lead / Manager in the Philippines, you’ll play a critical role in building and scaling our global finance operations. This is a unique opportunity for an experienced professional who enjoys a hands-on role and is excited to take ownership of the end-to-end receivables process. You’ll help shape how we bill, collect, and report revenue - bringing clarity, accuracy, and efficiency to our Order to Cash (O2C) cycle. Beyond traditional AR responsibilities, this role offers exposure to Revenue Accounting processes, providing a pathway into the Record to Report (R2R) function and broader financial accounting.
What you’ll do
Own the day-to-day Accounts Receivable function across all Heidi entities, including invoicing, collections, customer reconciliations, and cash application.
Act as the primary contact for customer billing queries, ensuring prompt and professional resolution.
Develop and implement standard operating procedures to improve AR accuracy, timeliness, and internal controls.
Collaborate cross-functionally with Sales, Customer Success, Engineering and Finance teams to ensure clean billing data and consistent AR processes.
Monitor aging balances and proactively drive collections to improve cash flow and reduce DSO.
Partner with leadership to implement AR automation tools, billing systems, or workflow improvements.
Support the month-end close process for Accounts Receivable and Revenue Accounting with timely reconciliations and reporting of AR activities.
Assist in audits by preparing documentation and responding to requests related to AR and revenue recognition.
What we will look for
Bachelor’s degree in Accounting, Finance, or a related field.
Minimum of 3 years’ experience in an Accounts Receivable Manager/Supervisor or General Accounting role, preferably in the technology or SaaS industry.
Strong analytical skills and attention to detail, with the ability to interpret data and identify process improvement opportunities.
Excellent communication skills, with confidence in engaging both internal teams and external customers.
Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines.
Demonstrated ability to resolve billing issues and streamline receivables processes.
Bonus:
Experience implementing billing platforms, AR automation tools, or workflow improvements that reduce manual effort and improve accuracy.
CPA qualification is a plus but not required.
Why you will flourish with us 🚀?
Flexible remote working environment
Additional paid day off for your birthday and wellness days
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career!
Help us reimagine primary care and change the face of healthcare in Australia and then around the world.
