Job description
Position Summary:
This position is responsible for managing a portfolio of accounts, ensuring effective enforcement of credit and collection policies, and providing support to the VP of Credit and Collections. The role involves partnering with Operations, Sales, and Customer Service to manage large balance strategic accounts and resolve customer disputes. The individual will also work with third-party vendors for collections and portal billing issues.
Duties and Responsibilities:
- Accounts Receivable Management:
- Monitor accounts daily, including placing accounts on hold, releasing orders, reviewing collection notes, and analyzing aged balances.
- Contact customers for payment of past due amounts and effectively communicate delinquent balances.
- Analyze requests for increased credit limits on existing accounts.
- Assist in gathering and identifying uncollectible accounts for write-off/third-party placement and submit them to the manager for approval.
- Complete month-end reserve review processes.
- Assist the VP of Credit and Collections in monitoring and preparing AR-related duties, such as printing invoices.
- Customer Service and Dispute Resolution:
- Resolve customer disputes concerning billing and order entry errors.
- Research accounts and prepare documentation to support account adjustments to correct billing errors.
- Reach out to customers to retrieve data for accurate setup in Oracle.
- Coordinate the investigation of UADs, pricing issues, debit and credit memos and other actions as required.
- Payment Processing and Documentation:
- Work with the cash applier to ensure the accurate and timely posting of payments.
- Process payments via third-party portals.
- Submit credit and rebills as needed.
- Document communication with customers in ERP notes.
- Collaboration and Communication:
- Communicate with Sales, Operations, and Customer Service on the status of assigned accounts.
- Work with third-party vendors in the collection of accounts and portal billing issues.
- Administrative Support:
- Other duties as assigned.
Skills and Requirements:
- Excellent English oral and written communication skills with the ability to present information effectively and efficiently.
- Ability to learn specialized software programs and navigate company databases.
- Working knowledge of Microsoft Office (Word, Outlook, Excel).
- Strong organizational skills.
- Ability to work in a fast-paced environment and interface well with field personnel, managers, and customers.
- Proven ability to multi-task and manage timelines and deadlines.
- Strong attention to detail, problem-solving skills, and customer service skills.
- Ability to work independently with minimum supervision.
- Finger dexterity for keyboarding and computer usage.
- Ability to sit and stay focused for long periods of time.
Experience and Education:
- Minimum 2 years’ experience in Accounts Receivable.
- Associate’s degree in business, finance, or accounting preferred.
- Experience working in a shared services environment with remote third-party service providers preferred.
- Experience with the Retail Industry preferred.
- High school diploma or equivalent required.
- Preferred work hours 8:00 AM – 5:00 PM EST.
