Accounts Receivable Supervisor

Job description

Key Responsibilities:

            Managing the AR Team:

• Build a strong AR Team by hiring and analyzing new staff members.
• Supervise and train accounts receivable clerks or specialists.
• Assign tasks, set goals, and monitor team performance.

           Invoicing and Billing:

• Ensure that customer invoices are issued correctly and on time.
• Monitor a variety of billing portals for accuracy in invoicing and reconcile any discrepancies.

            Collections:

• Develop and enforce collection policies and procedures.
• Contact customers with overdue accounts and negotiate payment arrangements.
• Escalate severely overdue accounts to collections agencies or legal action if needed.

            Cash Application:

• Oversee the accurate posting of incoming payments to customer accounts.
• Ensure proper handling of partial payments, discounts, and chargebacks.

            Customer Relationship Management:

• Address and resolve disputes related to billing or payments.
• Maintain positive relationships with customers while enforcing payment terms.

            Reporting and Analysis:

• Monitor aging reports (A/R aging) to track unpaid invoices.
• Analyze data to identify trends, risks, and opportunities to improve cash flow.
• Prepare reports for senior management on collections performance and AR aging.

            Process Improvement and Compliance:

• Implement systems or procedures to streamline AR processes.
• Ensure compliance with relevant laws, accounting standards, and internal policies.

Skills and Requirements:

• Excellent English oral and written communication skills with the ability to present information effectively and efficiently.

• Billing Portals and Oracle experience preferred.

• Ability to learn specialized software programs and navigate company databases

• Great knowledge of Microsoft Office (Word, Outlook, Excel}

  • ​​​​​​​​​​​​​​V-look ups, pivot table skills required

• Ability to work in a fast-paced environment and interface well with field personnel, managers, and customers.

• Proven ability to multi-task and manage timelines and deadlines.

• Ability to work independently with minimum supervision.

• Experience and Education: Minimum 5 years’ experience in Accounts Receivable and 3 years in managing and hiring new staff. Bachelor’s degree in business, finance, or accounting experience a plus.

Physical Requirements:

• Vision correctable to ²⁰⁄₂₀
• Finger dexterity for keyboarding and computer usage
• Ability to sit and stay focused for long periods of time