Job description
What We Do
Care Access is a unique, multi-specialty network of research sites that operates as one connected team of physician investigators, nurse coordinators, and operations managers. Our goal is to engage every healthcare professional in clinical research and to make clinical trials a care option for every patient. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.
Who We Are
We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.
Position Overview
Care Access is seeking a strategic and proactive AI-Driven Marketing and Operations Analyst to optimize outreach initiatives that directly connect with patients and communities. You will combine strong analytical capabilities with hands-on experience deploying AI systems and improving operational workflows. In this role, you will be instrumental in configuring AI models, writing effective prompts, integrating AI tools into business systems, and identifying opportunities for automation and process improvement. You will work closely with the Community Engagement team in developing, improving, and scaling a grassroots marketing approach to increase awareness, trust, and participation.
The ideal candidate will be highly organized, data-driven, and relationship-oriented, systems thinker, and experience in AI automation. This person will create tools, processes, and resources that empower Ambassadors to be successful advocates while maintaining the strategic vision for patient outreach and marketing effectiveness.
This role combines field marketing, content generation, continuous process improvement, and system integrations — all aimed at driving patient awareness, engagement, and recruitment in diverse regions and communities.
What You’ll Be Working On (Duties include but not limited to):
Ambassador Program Management and Marketing Execution
Create and manage attribution mechanisms such as QR codes, UTM links, and other tracking tools to monitor Ambassador performance and impact. Build AI agents to do this at scale.
Oversee Ambassador payments and leverage building automation to ensure timely, accurate processing.
Leverage feedback and data insights to refine Ambassador outreach strategies
Use AI to automate the creation and production of content resources
AI build & implementation
Collaborate with cross-functional teams to integrate AI tools and LLM-based systems
Write, test, and optimize prompts to improve model outputs across various use cases (e.g., customer support, internal tools, content generation)
Analyze system usage data to identify bottlenecks, improve workflows, and increase efficiency
Monitor performance of AI systems post-deployment and drive continuous improvement
Localized Outreach and Communication
Recognize, analyze, and adapt outreach strategies to align with regional communication styles
Support and innovate on-site marketing activations and event-based outreach alongside local site and event teams.
Other Responsibilities
Assist with data collection, implementation, and reporting at events and site locations
Provide creative solutions to support local events and ad hoc outreach opportunities.
Stay informed of best practices in grassroots marketing, patient engagement, and Ambassador program management to continually refine program effectiveness.
Ensure Ambassador-related processes are compliant and scalable, supporting organizational growth and geographic expansion.
Scope of Role:
- Autonomy of Role: Team member has complete autonomy over work performed
- Direct Reports: No
Physical Requirements
- This role requires 100% of work to be performed in a remote office environment and requires the ability to use keyboards and other computer equipment.
Travel Requirements
- This role requires up to 20% travel requirements further explained below. Length of travel will depend upon study requirements, staff needs, and company initiatives.
- Type of travel required: National
What You Bring (Knowledge, Skills, and Abilities):
- 2+ years of experience in marketing operations, healthcare marketing, or a related field.
- Understanding of digital and traditional marketing tactics to engage patient populations effectively.
- Experience developing AI agents and leveraging AI for workflow automation
- Understanding of data privacy, security, and compliance considerations in AI deployment
- Prior AI systems integrations with business tools like CRMs, knowledge bases, ticketing systems, or internal chatbots a plus
- Exceptional project management skills—capable of handling multiple initiatives and deadlines simultaneously.
- Proficiency with marketing tools and platforms (e.g., Canva, CRM systems, email marketing tools, and social media platforms).
- Experience working in a fast-paced, mission-driven environment where adaptability and execution are key.
Certifications, Education, and Experience:
- Minimum Bachelor’s degree in Technical or Marketing field.
- Masters degree a plus.
Benefits (US Full-Time Employees Only)
- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical, dental, and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts
- Bi-weekly HSA employer contribution
- Company paid Short-Term Disability and Long-Term Disability
- 401(k) Retirement Plan, with Company Match
Diversity & Inclusion
We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.
At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the
physicians and caring for patients.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
Employment Statement
Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.
