Job description
Please submit your resume in english.
Role Description
Our Associate Customer Success Managers possess an unrivaled sense of autonomy and dedication to helping each customer realize the value they can get from HubSpot’s platform. You will work as a part of a team to serve a shared install base, combining 1:1 strategy calls, and Scaled outreach (emails, webinars, chat etc.) to engage customers.
This role is ideal for someone who is passionate about working with customers, comfortable with navigating change and eager to grow in a fast-paced environment. You’ll have the opportunity to grow your career through skill development and a performance-based progression path.
In This Role, You Will:
- Be passionate about customer success and experience
- Solve problems with curiosity and creativity
- Embrace innovation in your daily tasks to explore new methods that enhance our ability to expand customer reach.
- Commit to getting better every day
- Invest in relationships with customers and colleagues
- Contribute to a positive team environment
- Work for the Latam region with clients based in North America/Latam
You Will Execute On The Following Responsibilities:
- Work collaboratively on a team of CSMs managing a shared install base of customers to support a high volume of customers using a mix of channels (Email, Chat, Phone Calls, live webinars etc)
- Identify customer objectives, analyze account usage patterns, and conduct necessary research to develop tailored strategic recommendations that enhance customer engagement with HubSpot while ensuring customer accountability.
- Lead strategy calls to educate customers and help them realize the value of HubSpot’s platform.
- Partner with internal teams to ensure a seamless and efficient customer experience.
- Contribute to a strong team culture focused on skill-building, peer feedback, and performance-based growth.
You Have:
- 1-3 years of experience in a Customer Success or Customer Facing role.
- Excellent problem solving and critical thinking skills
- Aptitude for learning software
- AI familiarity
- Ability to manage multiple priorities while maintaining strict attention to detail.
- Strong communication skills and the ability to teach, guide, and drive value through clear, effective conversations.
- Presentation and facilitation skills.
- The ability to thrive in a fast-paced environment
- A verifiable track record of consistently meeting and exceeding goals
- Understanding of marketing, sales and service best practices
- Customer Success experience at a SaaS organization.
- Speak English and Spanish fluently
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot’s Career Diversity page here.
India Applicants: link to HubSpot India’s equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
- HubSpot Careers
- Life at HubSpot on Instagram
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot’s Recruiting Privacy Notice for details on data processing and your rights.
