Job description
E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.
Position Overview
The Associate Logistics Coordinator is an important operations position within the Business Process Outsourcing (BPO) portfolio for E2open. In this role, a team member is dedicated to a customer and assigned the tactical management of the customer’s transportation within a specific workgroup, playing a critical role in the customer’s supply chain by ensuring the efficient and cost-effective movement of goods from origin to destination.
Responsibilities
- Customer Support: Guide our clients’ entire supply chain process, from planning to delivery. This includes choosing the best transport methods, ensuring timely dispatch, and coordinating delivery schedules to optimize service and cost.
- Carrier Coordination: Actively communicate with transport providers to guarantee smooth operations and timely deliveries, handling any changes or delays effectively.
- Cost Management: Oversee and decide on additional charges, manage shipment-related expenses, and negotiate rates to stay within budget while maintaining service quality.
- Problem Solving: Address any issues in the delivery process, offering creative solutions to ensure client satisfaction.
- Performance Analysis: Monitor key performance indicators like on-time deliveries and carrier efficiency to improve our service continuously.
- Relationship Building: Establish strong, trusting client relationships, serving as a reliable advisor.
- Organizational Skills: Maintain up-to-date information on assigned tasks and be available to provide on-call/after-hours support through a phone rotation system as needed.
- Teamwork: Collaborate in holiday coverage and operational demands to meet customer needs.
Qualifications and Experiences
- 2+ years of relevant and equivalent experience
- 1+ years of customer service and/or supplier management experience is highly preferred.
- Experience with supply chain software (E2open’s portfolio suite or JDA, SAP, Oracle, Mercury Gate, Pinc, etc.) is preferred.
- Advanced computer skills, including full proficiency with Microsoft Office Suite.
- Great interpersonal skills with the ability to influence others without role power.
- High attention to detail is required.
- Proven problem-solving ability; comfortable analyzing large data sets and presenting recommendations.
- Advanced English is required to perform the job.
Physical Requirements
General office environment and responsibilities requiring:
- Extensive use of the computer, which involves viewing a monitor and keyboarding for most of the workday.
- Placing and receiving phone calls.
What we offer:
- Health Insurance: EPS Pacifico Plan 2 100% covered.
- Indetermined Employment.
- Company Bonus Program.
- Referral program.
- Training programs.
Key employment details:
- Remote Work Flexibility: Enjoy the benefit of working 95% remotely, with just one in-office day every month during day shift hours. (After Initial Training)
- Onboarding & Training: To ensure you get off to a strong start, e2open will provide paid training which will take place in the office during day shift hours for the first 4 weeks.
- Consistent Schedule: Work 40 hours per week on a fixed night shift schedule. Your regular hours will be Monday to Friday, from 9:00 PM to 6:00 AM EST. This means your workweek begins Monday night and ends Saturday morning. You’ll always have two consecutive rest days each week.
- Holiday Commitment: Occasional holiday work may be required, with full legal compensation provided.
E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
E2open participates in the E-verify program in certain locations, as required by law.
E2open does not accept unsolicited referrals or resumes from any source other than directly from candidates or preferred vendors. We will not consider unsolicited referrals.
