Job description
Company Description
Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communccation journey.
Job Description
Purpose:
The Benefits Reporting Specialist ensures accurate insurance benefits reporting, supports customers in navigating financial and insurance-related questions, and contributes to process improvements through trend identification. This role involves extensive cross-team collaboration and direct interaction with Lingraphica’s customers, including but not limited to people with communication challenges, carepartners, and Speech-Language Pathologists (SLPs).
Essential Duties & Responsibilities:
Communicates insurance benefits for patients, ensuring accuracy and clarity in trial requirements and financial considerations
Assists patients and carepartners in understanding their insurance coverage, eligibility, and available financial options, guiding them through the process with expert-level knowledge
Collects Out-of-Pocket Waivers and communicates financial assistance outcomes to relevant parties.
Ensures clear and proactive communication by following up with patients, caregivers, and SLPs to confirm understanding and address outstanding questions
Proactively identifies and addresses customer needs by offering timely and meaningful solutions
Collaborates with cross-functional teams to improve processes, shares insights, and enhances the overall customer experience
Collects, analyzes, and reports key metrics within the Funding Team to help identify trends and improve operational efficiency
Maintains CRM accuracy and compliance, ensuring all patient interactions, benefits data, and required documentation meet company and HIPAA standards
Carries out responsibilities by following established department processes and procedures
Performs other duties and special projects as assigned
Qualifications
Skills, Competencies, and Experience:
General knowledge of Medicare, Medicaid, and commercial insurance
Ability to deliver a superior customer experience
Ability to communicate effectively via email, phone call, and text
Maintains a calm and professional demeanor when assisting customers
Ability to identify and address the needs of customers; offer meaningful and timely information in response
Proactively report trends and customer feedback, and recommend/implement creative solutions
Strong communication skills with both external customers and internal departments
Workload flexibility, open to change, and the ability to prioritize tasks
Ability to adjust to the needs of people with disabilities
Education and Experience
High School Diploma or GED, required
Associates Degree or equivalent combination of education and experience, preferred
Proficiency with HubSpot, Office 365, Zoom, preferred
1 year experience in healthcare related environment such as rehabilitation, insurance, or medical clinic, preferred
Additional Information
Travel Requirements:
Travel to Lingraphica’s home office and to cities within the continental United States for company related meetings and conferences required 2-4 times per year.
Work Environment & Physical Demands:
Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. The ability to operate a computer with or without a reasonable accommodation is required.
Accommodations:
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lingraphica and Pay Transparency
At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $50,000 and $53,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.
- Paid Time Off (sick, personal, and vacation)
- Paid Company Holidays
- 401(k) Retirement Plan and Contribution
- Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options
- Employer Paid Life Insurance
- Voluntary benefits such as Short- and Long-Term Disability, Critical Illness, Hospital Indemnity and AD & D insurance
- Stipends for health and wellness, home office setup and professional development
- Paid Family Leave
- Annual bonus program
- Annual merit increases
- Year-Round Flex Friday’s
- Discounts on travel, entertainment, home/pet/car insurance
To learn more about Lingraphica, visit: www.lingraphica.com!
This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.
