Job description
POS-25499
Staff Business Systems Analyst
Our mission at HubSpot is to Help Millions of Organizations Grow Better. Our Fintech team contributes to that mission by developing and supporting the technology that drives our financial, billing, and payments infrastructure. We strive to provide a world-class purchase and billing management experience for our customers and serve as a technology partner for our Product Go-To-Market organization in order to deliver on strategic business initiatives.
Fintech Staff Business Systems Analysts are responsible for managing the internally-built and third-party financial systems we use to run our business. Our portfolio includes our product catalog, billing, subscription management, finance & accounting, payment processing systems, and more.
In this role you will drive efficiency and system reliability for our Buying systems as a pivotal team member. In partnering with engineers, product managers and internal business stakeholders you will laser focus on enhancing and streamlining existing CPQ processes, including both the platform and user interface. You will be the champion for identifying and eliminating obstacles that impede our progress.
In order to be successful, you will need to be able to combine business process knowledge with deep technical understanding of systems and software to help identify and implement scalable solutions.
Staff Business Systems Analysts at HubSpot have a few things in common: they have an eye for scale with previous success in implementing scalable products/systems along cross-functional teams, they partner with operations teams and other business partners to understand pain points and areas of opportunity, closely track metrics to determine where to prioritize feature changes, and thrive in an ever-evolving, fast-paced landscape.
In this role, you’ll get to:
- Develop and execute a strategic vision for efficiency within our Buying/CPQ space
- Build a strong partnership with product management, engineering, and UX/UI designers to drive down friction in our processes and ticketing systems
- Become a subject matter expert in both how our Buying systems operate today, own our ticketing support processes, and drive for continuous improvement
- Work directly with leadership in order to build out a strategic focus and maintain an awareness of company priorities
- Relentlessly focus on scalability and impact - scalability of systems, versatility of configuration, and stakeholder usability
- Use data to influence change and highlight problems to solve that have clear alignment with overall company goals
- Work under pressure - it comes with the territory when you’re in the middle of every major strategic initiative we have
What we are looking for:
- Experience driving and implementing projects from start to finish
- Strong insights into how to translate business needs and HubSpot’s short and long term goals into a development roadmap for the team.
- Thought leaders who can balance company priorities and system health improvements in order to build reliable, effective systems
- Experience working directly with software teams and managing complex integrations
- Strong communication and organizational skills to be able to work with a variety of stakeholders and leadership
- Experience with data analysis. SQL/Looker experience is a plus.
- You are adaptable and have demonstrated pivoting your role, strategy, or perspective based on new information or business needs
- Empathy for our customers and end-users
- Strong technical acumen. Do you enjoy digging into systems to understand and troubleshoot problems?
- Demonstrated proficiency at navigating ambiguity
If you like solving hard problems, become energized in high-pressure situations and want to work with amazing peers - please apply and come help us make HubSpot an even more successful company.
This role can be office based (London), hybrid or remote from anywhere in the UK
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We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot’s Career Diversity page here.
India Applicants: link to HubSpot India’s equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
- HubSpot Careers
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