Senior Product Designer II, AI Customer Agent

Job description

POS-27897

About You

You’re looking for an environment, team, and role where you’ll thrive and do the best work of your career. That’s why, as a Senior Product Designer II on our AI team:

• You’ll have a “seat at the table” from Day 1. Your partners and peers know what you do, greatly value it, and expect you to have strong opinions.
• You’ll co-own a significant part of the product with your partners and you’ll all have the autonomy you need to drive its strategy and vision.
• You’ll never have to guess about how to get promoted. We support you with clear expectations and career paths.
• You’ll be able to work where and how you work best: at home, the office, or any mix of both

About Our AI Team

At HubSpot, our rapidly expanding AI team is at the forefront of shaping the future of enterprise AI experiences. We’re developing innovative AI agents for front office teams that will transform how businesses and their customers interact with artificial intelligence, helping our customers achieve their goals faster than ever before.

Designing in the AI space is fast-paced and full of unknowns. Last year, we launched Breeze Customer Agent, one of our flagship AI Agents that can resolves 50%+ of common customer support issues, assists with simple actions, and escalates when human support is needed. Building on this success, we’re evolving it into a ²⁴⁄₇ AI Concierge that supports high-volume conversations across marketing, sales, and service. We’re also building a robust AI agent platform to empower internal teams and third-party developers to create custom agents for diverse, powerful use cases.

We tackle unique research and design challenges, turning user skepticism into intuitive experiences that unlock creativity and professional potential. We balance cutting-edge innovation with a strong commitment to delivering tangible, valuable solutions. Embracing a ‘learning-by-doing’ approach, we constantly learn from a quickly evolving market. You don’t need to be an AI expert; we seek curious, driven, imaginative, designers with a high bar for craft who are eager to learn and grow. This is a unique opportunity at the intersection of UX and AI to define what’s next.

You’ll love this role if you

You’re a strategic thinker with a portfolio that demonstrates your ability to solve complex problems and deliver measurably impactful user experiences. You champion customer empathy, are adept at integrating research insights, and maintain a high bar for both interaction and visual design craft.

You’re an excellent communicator, clearly articulating design decisions and research findings to diverse stakeholders. You thrive in a collaborative environment, actively seeking and providing feedback to improve design outcomes.

As a designer, you are:

• Autonomous & adaptable: You thrive in uncertainty and excel at solving unstructured problems.
• A strategic systems thinker: You think holistically and can design for multiple personas and use cases.
• Creative & future-focused: You bring innovative ideas and are eager to try new things, especially in AI.
• A platform-minded problem-solver: You’re excited to design tools and frameworks others will build upon.
• Execution-strong: You bring clarity, influence across functions, and get things done with attention to detail.
• Skilled in remote collaboration: You’ve thrived in distributed team environments and can influence effectively from afar.
• Curious with a growth-mindset: You’re eager to learn new technologies and approaches, and can quickly adapt to evolving requirements and market trends

You align with HubSpot’s HEART values (Humble, Empathetic, Adaptable, Remarkable, Transparent). Bonus points if you have experience with complex front-office systems like CRM or omnichannel tools.

Here’s what success in your role looks like

We seek a Senior Product Designer II with end to end, product design experience, ideally in sophisticated B2B SaaS or AI/ML products. As a Senior Product Designer II on our Customer Agent Growth, Onboarding, and Setup teams, you’ll help set the vision and drive strategic outcomes across a significant portion of our product. You’ll have a seat at the table from day one, working closely with product managers, engineers, and researchers.

You’ll shape how customers discover, evaluate, and get value from our AI-powered product. This includes:

• Product-led growth and first-time setup experiences
• AI agent monetization and in-product discovery
• Human <> AI handoffs and out-of-office support
• Expanding omnichannel capabilities
• Segmentation, targeting, and evolving to new front-office use cases

You will translate complex AI capabilities into intuitive and delightful user experiences that directly impact a key product area.

Your day-to-day will involve:

• Design & executution: Taking ownership of design initiatives from concept to launch, delivering high-quality user flows, wireframes, prototypes, and high-fidelity mockups.
• Problem solving: Breaking down complex, ambiguous AI problems into manageable, actionable design challenges, driving discovery and validation activities.
• User-centered design: Putting users at the center by conducting research (e.g., usability testing, interviews) to understand needs and pain points related to AI, synthesizing findings into actionable insights.
• Collaboration: Working closely with cross-functional partners to influence design decisions and advocate for user needs.
• Interaction & visual design: Designing interactions for AI-powered features, proposing multiple solutions, and applying visual design principles for polished, accessible interfaces.
• Prototyping: Utilizing appropriate methods and tools to test hypotheses and communicate design intent efficiently.
• Systems thinking: Considering the broader implications of your design decisions, ensuring consistency and scalability.
• Mentorship: Actively participating in design critiques and contributing to the growth of junior designers.

About UX at HubSpot

Our UX team is a passionate and diverse group of more than 200 product designers, content designers, researchers, and design ops folks who build consumer-grade experiences while solving enterprise-level problems. We’re set up to work as equal partners to our peers in product management and engineering. And we design and deliver a crafted experience to our customers by setting a high bar on ease of use. We’re investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.

We involve our customers in every step of our development process. And we strive to deliver a B2B product that’s just as easy to use as the best B2C products on the market. When our customers grow, we grow, too!

Want to know more about product design at HubSpot?

• The possibilities of “and” — prioritizing usability alongside feature growth
• By the people, for the people: keeping your design system evergreen
• See all HubSpot UX blog posts

One more thing you should know…

There’s a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% (or more!) of the qualifications. We also know that many UX folks come from backgrounds with different experiences that might not seem “standard”—and that’s okay! We really value people who bring unique perspectives and add new knowledge to our team.

But you might not feel like you “check all the boxes” as you read this job post. We get it. And we feel these things ourselves, too. But we hope you’ll apply anyway because we’ll take great care in working with you. 🧡

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

Cash compensation range: 161500-258400 USD Annually

About You

You’re looking for an environment, team, and role where you’ll thrive and do the best work of your career. That’s why, as a Senior Product Designer II on our AI team:

• You’ll have a “seat at the table” from Day 1. Your partners and peers know what you do, greatly value it, and expect you to have strong opinions.
• You’ll co-own a significant part of the product with your partners and you’ll all have the autonomy you need to drive its strategy and vision.
• You’ll never have to guess about how to get promoted. We support you with clear expectations and career paths.
• You’ll be able to work where and how you work best: at home, the office, or any mix of both

About Our AI Team

At HubSpot, our rapidly expanding AI team is at the forefront of shaping the future of enterprise AI experiences. We’re developing innovative AI agents for front office teams that will transform how businesses and their customers interact with artificial intelligence, helping our customers achieve their goals faster than ever before.

Designing in the AI space is fast-paced and full of unknowns. Last year, we launched Breeze Customer Agent, one of our flagship AI Agents that can resolves 50%+ of common customer support issues, assists with simple actions, and escalates when human support is needed. Building on this success, we’re evolving it into a ²⁴⁄₇ AI Concierge that supports high-volume conversations across marketing, sales, and service. We’re also building a robust AI agent platform to empower internal teams and third-party developers to create custom agents for diverse, powerful use cases.

We tackle unique research and design challenges, turning user skepticism into intuitive experiences that unlock creativity and professional potential. We balance cutting-edge innovation with a strong commitment to delivering tangible, valuable solutions. Embracing a ‘learning-by-doing’ approach, we constantly learn from a quickly evolving market. You don’t need to be an AI expert; we seek curious, driven, imaginative, designers with a high bar for craft who are eager to learn and grow. This is a unique opportunity at the intersection of UX and AI to define what’s next.

You’ll love this role if you

You’re a strategic thinker with a portfolio that demonstrates your ability to solve complex problems and deliver measurably impactful user experiences. You champion customer empathy, are adept at integrating research insights, and maintain a high bar for both interaction and visual design craft.

You’re an excellent communicator, clearly articulating design decisions and research findings to diverse stakeholders. You thrive in a collaborative environment, actively seeking and providing feedback to improve design outcomes.

As a designer, you are:

• Autonomous & adaptable: You thrive in uncertainty and excel at solving unstructured problems.
• A strategic systems thinker: You think holistically and can design for multiple personas and use cases.
• Creative & future-focused: You bring innovative ideas and are eager to try new things, especially in AI.
• A platform-minded problem-solver: You’re excited to design tools and frameworks others will build upon.
• Execution-strong: You bring clarity, influence across functions, and get things done with attention to detail.
• Skilled in remote collaboration: You’ve thrived in distributed team environments and can influence effectively from afar.
• Curious with a growth-mindset: You’re eager to learn new technologies and approaches, and can quickly adapt to evolving requirements and market trends

You align with HubSpot’s HEART values (Humble, Empathetic, Adaptable, Remarkable, Transparent). Bonus points if you have experience with complex front-office systems like CRM or omnichannel tools.

Here’s what success in your role looks like

We seek a Senior Product Designer II with end to end, product design experience, ideally in sophisticated B2B SaaS or AI/ML products. As a Senior Product Designer II on our Customer Agent Growth, Onboarding, and Setup teams, you’ll help set the vision and drive strategic outcomes across a significant portion of our product. You’ll have a seat at the table from day one, working closely with product managers, engineers, and researchers.

You’ll shape how customers discover, evaluate, and get value from our AI-powered product. This includes:

• Product-led growth and first-time setup experiences
• AI agent monetization and in-product discovery
• Human <> AI handoffs and out-of-office support
• Expanding omnichannel capabilities
• Segmentation, targeting, and evolving to new front-office use cases

You will translate complex AI capabilities into intuitive and delightful user experiences that directly impact a key product area.

Your day-to-day will involve:

• Design & executution: Taking ownership of design initiatives from concept to launch, delivering high-quality user flows, wireframes, prototypes, and high-fidelity mockups.
• Problem solving: Breaking down complex, ambiguous AI problems into manageable, actionable design challenges, driving discovery and validation activities.
• User-centered design: Putting users at the center by conducting research (e.g., usability testing, interviews) to understand needs and pain points related to AI, synthesizing findings into actionable insights.
• Collaboration: Working closely with cross-functional partners to influence design decisions and advocate for user needs.
• Interaction & visual design: Designing interactions for AI-powered features, proposing multiple solutions, and applying visual design principles for polished, accessible interfaces.
• Prototyping: Utilizing appropriate methods and tools to test hypotheses and communicate design intent efficiently.
• Systems thinking: Considering the broader implications of your design decisions, ensuring consistency and scalability.
• Mentorship: Actively participating in design critiques and contributing to the growth of junior designers.

About UX at HubSpot

Our UX team is a passionate and diverse group of more than 200 product designers, content designers, researchers, and design ops folks who build consumer-grade experiences while solving enterprise-level problems. We’re set up to work as equal partners to our peers in product management and engineering. And we design and deliver a crafted experience to our customers by setting a high bar on ease of use. We’re investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.

We involve our customers in every step of our development process. And we strive to deliver a B2B product that’s just as easy to use as the best B2C products on the market. When our customers grow, we grow, too!

Want to know more about product design at HubSpot?

• The possibilities of “and” — prioritizing usability alongside feature growth
• By the people, for the people: keeping your design system evergreen
• See all HubSpot UX blog posts

One more thing you should know…

There’s a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% (or more!) of the qualifications. We also know that many UX folks come from backgrounds with different experiences that might not seem “standard”—and that’s okay! We really value people who bring unique perspectives and add new knowledge to our team.

But you might not feel like you “check all the boxes” as you read this job post. We get it. And we feel these things ourselves, too. But we hope you’ll apply anyway because we’ll take great care in working with you. 🧡

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

Cash compensation range: 161500-258400 USD Annually

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:

$161,500—$258,400 USD

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot’s Career Diversity page here.

India Applicants: link to HubSpot India’s equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot’s Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.