Job description
We are seeking a Charter Coordinator to oversee and manage all aspects of our clients’ flight experiences, including Aircraft Owners and Block Charter Clients. This role requires exceptional client-centered customer service skills, a thorough understanding of CFR 14 Parts 91 and 135 regulations, and the ability to thrive in a dynamic, fast-paced team environment.
Job Responsibilities
- Maintain a culture of total customer service focused on anticipating our client’s needs and exceeding their expectations.
- Communicate any operational issues, as appropriate, to our clients.
- Ability to Type at least 40WPM accurately.
- Document and maintain compliance with contractual obligations to all Clients (Aircraft Owners, Block Charter & Retail Charter Clients).
- Receive and provide accurate quotes for charter requests by clients and/or other operators or brokers.
- Proactively resolve Client issues and disputes
- Analyze aircraft fleet utilization to serve the client’s needs best and maximize overall safety and profitability.
- Assist in crew scheduling and crew resource utilization along with Logistics Coordinator and Chief Pilot
- Notify and brief all crew members associated with scheduled trips, maintain communications with crew, and assist in all crew-associated travel plans.
- Monitor weather and airport conditions daily to ensure daily operations can be accomplished safely and without unexpected interruption.
- Actively Flight Follow; monitoring all aircraft movements both in the air and on the ground. Coordinate aircraft towing and fueling when and where necessary.
- Effectively communicate with the maintenance team and crew regarding scheduled and unscheduled maintenance events.
- Responsible for oversight and efficient/accurate processing of all Owner and Charter trip invoices.
- Utilize FOS to its maximum ability by incorporating scheduling updates to profiles, airport/aircraft information, maintenance warnings and aircraft times, accounting, and invoicing.
- Maintain and continually improve Client and Vendor contact information in FOS.
- Learn to utilize computer systems and programs to perform job duties to include but not limited to: FOS, Flight Explorer, and Microsoft Office Suite. Record Keeping and Database Maintenance
- Record all flight data from completed trips using the Trip Completion Checklist.
- Take notice of aircraft discrepancies and report them to Maintenance.
- Follow established protocols per FOS Database management.
Required Qualifications:
- College Degree (Aviation or Business degree preferred) Previous aviation or hospitality industry work experience
- Experience with and an understanding of corporate aircraft operations and FAA regulations CFR 14 FAR 91 and 135
Preferred Qualifications:
- FAA Dispatch Certificate or Pilot Certificate
- Experience working with various flight software
- Previous aviation industry-specific work experience
Knowledge, Skills, and Abilities:
- General knowledge of geography, aviation meteorology, customer service, and corporate aircraft types and performance.
- Exceptional communication, writing, and teamwork skills.
- Solid computer skills, proficient in MS Office software
- Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines
- Ability to work as a team member while meeting individual performance goals
- Must be able to work in a fast-paced, demanding environment and demonstrate the ability to juggle and prioritize multiple tasks.
System Requirements
At least 15mbps for main internet and at least 10mbps for backup
A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
Note: Back-ups should still be able to function when there is a power interruption
A webcam
Noise-canceling USB Headset
Quiet, Dedicated Home Office
Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
