Job description
The Chief Information Officer (CIO) is joining Integra Partners in a period that has seen the company working on a timeline to migrate all of its home-grown assets to a new services architecture. The current road map is nearing 55% completion, but will continue to evolve as the organization grows, and requires a strategic leader to navigate the next steps required. Working closely with the CEO and senior leadership team, the CIO is responsible for maintaining and expanding the company’s technology strategy and overseeing the execution of that strategy. The CIO will lead the effort to build integrated and non-integrated platforms and oversee the implementation, integration and operation of third-party technology platforms and must have product development experience for the delivery of services ideally with an understanding of Integra’s business model. The CIO will be a “hands-on” and not theoretical executive, who is a business minded technologist (SME/thought leader) possessing a strategic mindset and execution/results driven approach. The successful candidate will also have a strong track record of partnering with business leaders and clients to ensure the achievement of the organization’s short- and long-term objectives as well as accurate and effective product delivery. Given expected growth, ability to operate a lean and productive organization is a requirement.
The ideal candidate is relationship driven, has high energy, the ability to energize and execute, and shares a passion for Integra’s vision to reimagine access to in-home healthcare to improve the quality of life for the communities we serve.
The CIO’s responsibilities include but are not limited to:
Deliver Exceptional Results through Team
The CIO will be responsible for cultivating an exceptional team of IT professionals that manage the infrastructure, development, platform, security and IT needs of our tech-enabled organization. This individual will need to define and execute a people strategy for their team that currently includes vendor services, contract labor, and full-time employees. Integra’s culture is a core element of the company’s success and fostering a high performing team consistent with the company’s values is imperative.
The CIO will need to instill ongoing improvement disciplines into the IT practice, including appropriate scorecards, metrics, risk management and ongoing process improvement.
Build a Service-Oriented IT Strategy and its Corresponding Budget
The CIO will be responsible for delivering the Company’s technology-enabled business growth and will be a key contributor to our overall corporate strategy. This includes thoughtful review of our direction for the execution of our application development, architecture, and infrastructure. They will need to assess our current plans, deliver a coherent strategy for the future, identify key risks and mitigation opportunities and execute that strategy over the course of 12 months, with significant progress demonstrated in the first 6 months. This includes a perspective on the costs (capital and operating) with executing that strategy, ROI, and long-term strategic benefits. In addition, the approach must be highly flexible and scalable to adapt to a fast-moving company and rapidly changing healthcare landscape.
Accountability for the Company Platforms
As a leader in our technology enabled business, the CIO will be responsible for managing our technology platforms that drive optimum business services for our internal teams and ultimately our customers. The CTO will need to know and understand the needs of the customer (internal and external) and provide solutions using next generation tech that aligns with their long-term requirements, build discipline for the allocation of resources (capital and team), recommend build vs. buy decisions, and always ensure the Company’s platforms have consistency within the Company’s strategy. As part of platform ownership, the CIO will be responsible for quality assurance in the technical and business contexts for the organization.
Create a Scalable, Compliant, and Secure Data and IT Infrastructure
The CIO will be responsible for creating and executing a vision for the Company’s Data and IT infrastructure in the context of our applications, our hardware and software needs, and our ongoing thirst for data driven products and decisions. This will include strategy for break/fix work, development and core operating infrastructure, and data architecture and strategy. Important to this work is a constant understanding that IT security and compliance are paramount.
The CIO will manage all IT vendors to minimize both risks and costs and ensure excellent service is provided.
Make Application Development Seamless
The CIO will be responsible for building on our current development competencies to create further efficiencies in our development of excellent applications. This includes resource and capital planning, process discipline, oversight and guidance, quality assurance, and strategic vision.
EDUCATION: Bachelor’s degree from an accredited university required. Master’s degree preferred.
EXPERIENCE:
Technical Skill
The ideal candidate will have functional depth in technology and product development across all core competencies and prior experience as a CTO/CIO or as a second in command. Not a divisional CIO.
The successful candidate will have expertise in the design, development and operation of platform technology that is used by both internal and external clients to run the business.
Ability to interpret technology and market trends in healthcare as a foundation for your development of the technology and product roadmaps in collaboration with the leaders of our business.
Ability to manage the entire spectrum of information technology operations and the entire development and project management lifecycle.
Knowledgeable in relevant technologies such as Cloud Computing (both IaaS and PaaS), SaaS, Mobile Computing, Voice and Data communications.
In-depth knowledge of Scrum and Agile Development Methodology
Led systems design, development and implementation in a complex regulated environment.
Led a service delivery organization, having knowledge and experience coordinating helpdesk and other IT service functions.
Experience with customer service and relationship platforms (including SalesForce) and data warehousing and analytics methods and tools is also important.
Significant Healthcare Experience
Healthcare industry experience is required
Experience managing the IT infrastructure for a healthcare claims organization or Revenue Cycle Management organization. This includes depth of knowledge of healthcare claims processing, billing, adjudication, EDI, clinical information systems, big data, and other such systems.
Business/Operational Mentality
The ideal candidate will be a business-oriented person, focused on enabling strategic decision making and resource allocation that will streamline and optimize the company’s operations. Constant focus on data in decision making and ROI is a must.
The successful candidate will “think strategically, act tactically” and will demonstrate the ability to operate effectively in both types of environments.
The CIO must be able to focus on the current operations, as well as broader strategic objectives within the company. They will be strategically-oriented in driving the overarching goals of the technology function, yet tactically focused to ensure the function runs smoothly to drive our overall business goals.
The successful candidate will understand and lead a team of professionals to deliver solutions for both internal and external customers, integrating recent innovations into existing systems and processes. These solutions will increase operational efficiency and service delivery through new or improved technology. Make things run and make them run better!
Leadership & Communication
A leader with the ability to lead and inspire technology professionals to succeed in a fast changing and highly competitive market, keeping the team focused on strategies and tactics to best leverage the resources of a growing company.
Communicate and collaborate with the non-technical parts of the business to get the entire company on the same page with regard to the technical roadmap, requirements and any challenges that arise. Maintain explicit efforts to support knowledge share between functions and departments outside of IT.
Build exceptional relationships with the other members of the management team based on trust and openness. Sensitivity and ability to manage interpersonal dynamics
Strong interpersonal skills and be a servant leader. They have a track record of building and motivating successful teams.
The ideal candidate has outstanding intellectual ability with judgment that reflects reasoned and creative business views (a best idea “wins” leader). They will also have the presence, humility and credibility to effectively build and manage relationships with internal and external constituencies. Focus on the true needs of the business with an ability to adapt to those needs not just focus on delivering against a technical plan.
Experience leading teams to develop solutions that meet market needs with respect to functionality, performance, scalability, reliability, user experience, implementation schedules, and adherence to development goals and principles.
Demonstrated experience leading a distributed (on shore and offshore), cross-functional organization.
Salary Range:
$280,000 - $325,000/annual
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.
Benefits Offered
- Competitive compensation and annual bonus program
- 401(k) retirement program with company match
- Company-paid life insurance
- Company-paid short term disability coverage (location restrictions may apply)
- Medical, Vision, and Dental benefits
- Paid Time Off (PTO)
- Paid Parental Leave
- Sick Time
- Paid company holidays and floating holidays
- Quarterly company-sponsored events
- Health and wellness programs
- Career development opportunities
Remote Opportunities
We are actively seeking new colleagues in: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Massachusetts, Michigan, North Carolina, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Vermont, and Washington.
Our Story
Founded in 2005, Integra Partners is a leading network management company specializing in Orthotics, Prosthetics, and Durable Medical Equipment. We are reimagining access to in-home healthcare to improve the quality of life for the communities we serve.
With a location in Michigan plus a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push the Boundaries, Value Others, and Build Community. We’re looking for energetic, talented, and dedicated individuals to join our team. See what opportunities we have available; there may be a role for you to engage in a challenging yet rewarding career in healthcare. We look forward to learning more about you.
Integra Partners is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.
