interface.ai

We were founded in 2019 after operating as Payjo, and we provide agentic AI solutions for community banks and credit unions. Our AI platform offers a unified experience across voice, digital, and employee-assisted channels, powered by a single AI system that learns and operates autonomously. We focus on driving automation, ensuring compliance, and improving customer satisfaction with pre-trained AI solutions that are easy to integrate, scale, and manage.

We offer several agentic AI products, including Agentic Voice AI for natural customer conversations in over 100 languages, and Agentic Chat AI for website and mobile app self-service. Our chat AI provides a ChatGPT-like experience, helping users find accurate information, learn about products, fill forms, and complete transactions. Agentic Employee AI acts as an internal AI assistant, giving staff reliable answers, automating routine tasks, and providing data insights that have been shown to reduce agent turnover. Agentic Online Banking changes traditional interfaces into conversational, self-service experiences, while Agentic Operator rethinks human-AI collaboration by handling specific micro-tasks rather than full interaction transfers. Additionally, we provide Fraud Prevention AI, which uses caller ID forensics with device biometrics for security.

Our core offering is the Agentic BankGPT Platform, built on our foundation. This platform combines advanced LLMs with reliable, auditable knowledge. It includes real-time compliance checks, trained on NCUA and FFIEC regulations to detect violations, and offers smooth security through biometric verification and adaptive risk-based authentication. The platform also provides smarter analytics through AI-powered call summaries and sentiment analysis, and full control with a unified dashboard for management.

Over 100 financial institutions use our platform, handling millions of AI-powered interactions each month and processing more than 1.5 million AI interactions daily. Our platform has over 40 integrations with core banking, CRMs, and payment gateways. Customers have reported 98% call accuracy, over $6.6 million in revenue growth, and shorter wait times. We secured $30 million in Series A funding in 2024.

Our mission is to help every financial institution scale efficiently and help their customers achieve financial wellness. Our vision is to help financial institutions move from digital to intelligent banking, becoming leaders in the AI sector.

Our core values include:

• Act Like You’re the Founder: We emphasize ownership of outcomes from start to finish.
• No Fear. Speak Your Mind: We promote candor for progress.
• Pursuit of Excellence: We focus on consistently raising standards.
• AI-First Mindset: We encourage thinking about automation, intelligence, and scale in every solution.
• Don’t Assume - Seek to Understand: We advocate for starting with questions rather than conclusions.

We operate with a global team spread across remote and hybrid hubs, with our headquarters in North America (California) and additional presence in India. We are a team of curious thinkers, bold builders, and lifelong learners, where ownership and candor are central to our operations.

Our culture is one where people care, engage with complex ideas, and create real impact. It is structured as a meritocracy, where individual effort and results directly influence growth opportunities. We foster a diverse and inclusive work environment with a focus on remote collaboration, where performance is more important than physical location.

We provide extensive benefits, including 100% company-paid medical, dental, and vision insurance premiums for employees, with contributions for dependents. We offer a 401(k) plan with a 4% company match.

Additional benefits include family and reproductive health support through Kindbody, and virtual care and wellness support via services like One Medical, Teladoc for ²⁴⁄₇ care, and Talkspace for mental health. We also provide company-paid life insurance, short-term disability, and long-term disability, with options for supplemental coverage.

Employees benefit from a remote or hybrid work environment that focuses on results, paid parental leave, and a flexible PTO model that allows time off as needed without accrual banks or waiting periods. We also offer flexibility in scheduling and working style.