Job description
CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the “Best Crypto Payment Gateway for High-Volume Transactions”.
Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!
As we continue to scale, we’re looking for a Senior Customer Success Manager, fluent in Russian and English, who can own a portfolio of our highest‑value merchant accounts and turn revenue targets into sustained, strategic growth. An ideal candidate will have a strong track record in managing accounts in various risk portfolio industries and an understanding of the crypto or the fintech payment space in Europe and globally
The impact you’ll make:
- Strategic account ownership: Act as the‑go‑to advisor for a portfolio of enterprise merchants, crafting joint growth plans that expand product adoption, optimise processing volumes and revenue, and ensure overall client retention and satisfaction
- Growth: Translate your deep knowledge and understanding of each client’s business model into proactive growth planning, quarterly business reviews, face-to-face meetings and executive‑level roadmaps for mutual success with adherence to growth KPIs
- Data‑driven decisions: Proactivelyleverage client data and merchant trends in order to create and execute long term growth strategies for your merchants, drive increasing ROI and mitigate any potential risks
- Cross‑functional collaboration: Thrive in your relationship with Operational department, Product, Compliance, Risk, Legal and Support to ensure all round merchant satisfaction; influence roadmap priorities and escalate blockers to foster the relationship with your merchants
- Voice of the merchant: Channel client insights back to Coinspaid to sharpen positioning, new products development and feature fit
- Payment Crypto consultant: Serve as a consultant and coach for your merchants through providing them with industry insights and guiding them through the best practices of crypto adoption
What we are looking for or our Must-Haves:
- 4+ years of experience in Customer Success or Strategic Account Management proactively managing a portfolio of B2B clients preferably in crypto or fintech
- Strategic Account Growth expertise: Proven track record of achieving growth KPIs, managing multiple merchants, creating and executing multi‑level account growth plans
- Business & technical acumen: Comfortable having business technical conversations with merchants; preferably business level understanding of how APIs work; technical skills are not required for the role
- Data‑driven problem solving: Experience analysing client data independently and subsequently uncovering client growth opportunities and optimizations
- Change management & resilience: Thrive in dynamic hyper‑growth, regulatory‑shifting environments; you anticipate risk and keep merchants two steps ahead
- C-level communication: Experience directly communicating with C-level executives on the side of the merchant
- Ability to travel to industry events, client visits several times a year depending on merchant needs
- Fluent in Russian and English
Nice to have:
- Fintech/ Crypto experience
Why should you choose CoinsPaid?
To become a part of this solid team, passionate about their jobs and the crypto industry as a whole. To feel a great team spirit and meet people supporting each other’s growth and development. To become a part of a rapidly developing international company and a crypto payments leader. Only in 2024 CoinsPaid was awarded more than 10 times:
- Acquisition International 2024 - Best Crypto-payment Solutions Firm 2024 - Europe;
- World Business Annual Awards 2024 - Leading Blockchain & Cryptocurrency Firm in Europe 2024;
- World Business Annual Awards 2024 - Best Blockchain Initiative Europe 2024;
- World Business Annual Awards 2024 - Best Blockchain Fintech Company Europe 2024;
- Global Brands Magazine Awards - Leading Cryptocurrency Payment Solutions;
- ICA Compliance Awards - Development of Automated Real-time Risk Assessment System;
- Europe Fintech Awards - Crypto Award;
- EiGE Awards - Best Payment Provider 2024;
- World Business Annual Awards 2024 - Best Cryptocurrency Payment Solution Provider Europe 2024;
- World Economic Magazine 2024 - Best Digital Payments Solutions Provider;
- Malta Fintech Awards by Dynamic Events - Payment Services Provider of the Year;
- Global Brands Magazine Awards - Best Crypto Payment Gateway;
- Business Awards UK - Best Cryptocurrency Tech;
- EGR B2B - Best Cryptocurrency Service Supplier 2024;
- Global Cards & Payments Innovation Awards - Best B2B Payments Initiative;
- International Investor Award - Most Advanced Crypto Payment Processing Firm 2024.
Solid facts about CoinsPaid:
- Private and profitable company, registered and licensed in Estonia;
- Secure business, with regular financial and regulatory audits;
- Over 10 years of experience in the blockchain development;
- Over €700M processed in crypto monthly;
- Over 1M transactions processed monthly;
- Over 800 merchants accounts serviced;
- Over 270 team members across 30+ countries.
By joining CoinsPaid now, you’ll participate in building the world’s best crypto payment ecosystem, conquering new markets, and popularising cryptocurrencies.
Sounds good? Well then, we can’t wait to see your resume!
To learn more please visit:https://coinspaid.com/about-us/ & https://coinspaid.com/careers/
