Job description
At Nimble Gravity, we turn complex data into actionable insight—and that work begins with clear, collaborative client engagement. We’re seeking a Client Engagement Manager who is passionate about building meaningful client relationships, driving long-term value, and ensuring every touchpoint feels seamless and strategic. If you thrive at the intersection of relationship management, business growth, and operational excellence, then you belong with us!
The Client Engagement Manager is responsible for managing and nurturing client relationships, ensuring client satisfaction, retention, and growth. As part of the shift toward scalable ownership and long-term client stewardship, the Client Engagement Manager will play a key role in driving consistency in client engagement across Sales, Delivery, and Solutions to ensure high-impact business results. The Client Engagement Manager will partner with internal teams to deliver exceptional client-facing experiences, manage strategic roadmaps, and expand service opportunities, with a strong focus on intentional retention and expansion.
What You’ll Do
- Lead Client Relationships
Build and maintain strong, long-term partnerships with clients across the full project lifecycle. Ensure client satisfaction, confidence, and retention.
- Drive Account Growth
Identify and execute expansion opportunities within client accounts. Collaborate with Sales to prioritize growth through structured account reviews and strategic planning.
- Create Seamless Experiences
Work together with Sales, Delivery, and Solutions to create a unified client experience that’s smooth, high-quality, and aligned at every touchpoint.
- Serve as a Strategic Partner
Work alongside senior leadership and technical architects to shape client roadmaps, adapt to evolving insights, and deliver high-impact outcomes.
- Showcase Value
Lead retrospectives, outcome reporting, and executive check-ins that clearly demonstrate our impact. Help clients and internal teams understand the “why” behind the work.
- Monitor Client Health
Proactively track client satisfaction and health metrics. Conduct regular feedback loops to address concerns early and strengthen relationships.
- Mentor & Coach
Guide junior team members on best practices for client engagement and partnership-building. Support hiring efforts and foster a high-performing, agile team.
- Enable the Team
Contribute to the development of tools and training that empower Client Engagement Managers to lead executive relationships, guide strategy, and communicate impact effectively.
What You’ll Bring
- Experience: 7-10 years in client-facing roles, with a strong focus on client relationship management, account growth, and client retention. Extensive experience in technology consulting or similar industries is highly preferred.
- Skills: Strong interpersonal, communication, and leadership skills, with a demonstrated ability to influence stakeholders at all levels of an organization, particularly C-suite executives. English C1 required.
- Strategic Mindset: Ability to lead with strategic intent, working with senior leadership to shape client growth plans and adjust strategies based on new insights.
- Client-Centric Focus: Deep understanding of client satisfaction and a passion for delivering exceptional experiences that drive long-term business value.
- Collaboration: Proven ability to work across Sales, Delivery, and Solutions teams to create seamless, aligned client experiences.
- Problem-Solving: Ability to anticipate challenges and proactively resolve them, ensuring high levels of client satisfaction and maintaining long-term relationships,
Bonus Points If You Have
- Background in data science, analytics, or digital transformation consulting
- Previous experience in a high-growth and/or start up environment
- Ability to lead executive business reviews and translate technical work into business outcomes
- Experience supporting or leading strategic account planning and renewal processes
- Prior people management or mentorship experience in client-facing roles
- Proficiency in Spanish
Nimble Gravity is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Nimble Gravity considers all qualified applicants.
