Job description
About Us:
360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results.
We combine data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. Our full-service approach makes it easy for businesses to unlock the potential of WhatsApp, from campaign management to messaging automation.
We’re trusted by over 1,000 partners and more than 40,000 clients worldwide. As the first provider to offer full-funnel analytics and data solutions for WhatsApp, 360Dialog is leading the way in performance-driven messaging and marketing automation.
Role Overview:
As a Client Manager at 360dialog, you will serve as the primary point of contact for clients across the EMEA region. Your goal is to guide clients in leveraging WhatsApp as a strategic performance channel and integrating it into their growth strategy.
You will be responsible for building and maintaining strong, trust-based relationships, serving as the voice of the client within our organization, and leading them toward achieving measurable success on WhatsApp. This role demands exceptional communication, relationship management, and problem-solving skills, along with the ability to thrive in a fast-paced, client-focused environment.
Key Responsibilities:
- Build and maintain strong relationships with key stakeholders, establishing clear expectations from the outset.
- Serve as the voice of the client within 360dialog, ensuring solutions are aligned with their goals and requirements.
- Maintain transparent and proactive communication regarding timelines, project changes, and potential challenges.
- Educate clients on performance messaging strategies, best practices, and emerging trends.
- Analyze client performance data to develop tailored success strategies for different industries, verticals, and use cases.
- Transform client use cases into actionable growth strategies, driving measurable results through WhatsApp.
Key Requirements:
- Language Skills: Fluent in English; other European languages are an advantage.
- Experience: Minimum 5 years in digital marketing, including hands-on experience with Meta or Google advertising products.
- Communication Skills: Excellent interpersonal and presentation abilities, both written and verbal.
- Strong understanding of performance marketing principles and the ability to position
Preferred:
- Experience in working with or for media agencies
About you:
You are a client-focused professional who consistently balances client success with business objectives. Your attention to detail ensures smooth onboarding experiences and seamless ongoing collaboration.
You bring a highly responsible, self-organized mindset and the ability to work autonomously with a “Do what makes sense” approach. You build strong, trust-based relationships through genuine dialogue, active listening, and adapting to each client’s communication style.
You ask the right questions, deeply understand client needs, and foster open, honest conversations that lead to meaningful results. In challenging situations, you remain calm, confident, and reassuring — guiding clients toward solutions with empathy and expertise.
You don’t wait for problems to surface; instead, you take a proactive stance, anticipating challenges and driving improvements. With a problem-solving mindset, you think critically, work effectively across teams, and consistently seek optimal solutions.
What we offer:
Here’s an opportunity to shape a whole new industry in Performance Messaging Solutions. You’ll be joining a team of experienced entrepreneurs who run a bootstrapped global company.
- Join a dynamic, innovative team where you’ll collaborate with some of the brightest minds in tech. Be part of a cutting-edge team pioneering performance messaging solutions in a rapidly evolving space.
- Enjoy daily opportunities to learn, grow, and push the boundaries of what’s possible. Shape how global brands use WhatsApp to drive measurable marketing results.
- Work from anywhere in the world with full remote flexibility.
- Receive a competitive salary package that reflects your skills and experience.
NB: We are a fully remote company and welcome applicants from Europe — please disregard the listed countries, which are included only due to system requirements.
