Job description
The Client Services Representative will assist customers with questions, and concerns, and educate them on the client’s products and services. The successful person in this role will encourage a direct and positive relationship with customers.
Job Responsibilities
Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat manner;
Resolve client cases for the client services team;
Educate clients on searches, forms needed for searches, and the adverse action process;
Assist clients with new user accounts, during the ordering process, and train clients to use the portal;
Train new clients on the billing process;
Assist other departments in obtaining information and forms needed from clients to perform searches;
Perform other duties as assigned.
Ability to maintain regular and punctual attendance;
Able to thrive in a fast-paced environment;
A natural problem solver and is focused on creating solutions;
Can adapt quickly to a changing environment;
Can work well independently but understand the importance of teamwork;
Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
High School Diploma or equivalent required;
1+ years experience in a Clients Services Department in a call center environment preferred;
Working knowledge of G-Suite and Microsoft Office products;
Experience in Salesforce preferred;
Proven ability to build, nurture, and retain client relationships;
Able to sit at a desk and work on a computer for prolonged periods;
Navigate easily between multiple windows/browsers, perform extensive internet research, and type 45 WPM.
System Requirements
At least 15mbps for the main internet and at least 10mbps for backup
A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
Note: Back-ups should still be able to function when there is a power interruption
A webcam
Noise-canceling USB Headset
Quiet, Dedicated Home Office
Smartphone
Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
