Job description
Your wellbeing matters. Join a company that cares.
GET TO KNOW US
Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.
*Big news: Gympass is now Wellhub!
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.
THE OPPORTUNITY
We are hiring a Client Success Sr. Manager to our Sales team in Mexico!
The Client Success Sr. Manager is responsible for creating and consolidating strong relationships with a portfolio of larger-sized clients (3,000 or more eligible employees), driving their long-term growth and satisfaction. This strategic role combines account management, business development, and effective communication skills to ensure the continuous success of clients and the expansion of revenue.
While this is a Manager-level position, it does not involve team management. Instead, you will operate as a high-impact Individual Contributor, owning critical initiatives and collaborating closely with senior stakeholders across teams.
YOUR IMPACT
Client Portfolio Management:
- Maintain proactive relationships with an assigned portfolio of clients.
- Thoroughly understand the needs, objectives, and challenges of each client.
- Develop scalable success plans for each client, aligned with their business goals.
- Monitor and analyze client usage of the product/service to identify opportunities for improvement.
- Conduct regular business reviews with clients to assess progress and adjust strategies.
Business Development and Growth:
- Identify and execute strategies to increase subscriber growth and MRR (Monthly Recurring Revenue) within the assigned portfolio.
- Collaborate with the sales team to identify upselling and cross-selling opportunities.
- Develop and maintain a strong network of contacts within client accounts.
- Explore and develop scalable strategies for client acquisition and retention.
Communication and Collaboration:
- Work closely with the “Wellbeing Engagement” team to improve continuous (evergreen) communication with clients.
- Collaborate with indirect channel clients to maximize their success and satisfaction.
WHO YOU ARE
- Proven experience (4-5 years) in account management, client success, or similar roles in the B2B technology market.
- Excellent interpersonal communication skills, both verbal and written.
- Demonstrated ability to build and maintain strong relationships with clients.
- Strong analytical and problem-solving skills.
- Working knowledge of CRM tools and client communication platforms.
- Ability to work independently and as part of a team.
- Passion for client success and commitment to excellence.
- Fluent English (oral and written)
Desirable Skills:
- Experience in the wellness or health-related technology sector.
- Knowledge of digital marketing and growth hacking strategies.
WHAT WE OFFER YOU (Latam)
We’re a wellness company that is committed to the health and wellbeing of our employees.
Our benefits include:
WELLNESS: Health, dental, and life insurance.
FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.
FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.
WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.
PAID TIME OFF: We know how important it is that our employees take time away from work to recharge.
PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.
CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.
CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page!
And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn !
Diversity, Equity, and Belonging at Wellhub
We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.
Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
Questions on how we treat your personal data? See our Job Applicant Privacy Notice.
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