Job description
Position Summary
The Client Support Specialist I (CSS I) is an entry level position which provides technical support and customer service to our clients. The CSS I is a member of the Support Team and reports to the Manager, Client Support. The position requires working closely with clients and internal resources to troubleshoot software and technical issues, explain how features work, resolve client issues, and deliver excellent customer service. The Client Support Specialist will interact with businesses that use our MeridianLink Consumer software on a daily basis and assist them with support issues. Excellent communication skills, a positive and helpful attitude, and a strong technical aptitude are essential to be part of this winning team.
Responsibilities
•Services incoming electronic cases, telephone, and online chat requests from clients
•Resolves basic to moderately complex issues with proprietary software including batch system processing and 3rd party integrations, providing communication to all stakeholders, owning the issue until full resolution
•Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
•Collaborates with MeridianLink resources and 3rd parties as necessary to resolve client issues
•Logs all customer interactions and tracks related details in case management system; Maintains contact with client until resolution
•Builds and maintains proficiency with MeridianLink products and processes
•Contributes to knowledge base materials
•Contributes to accomplishment of team goals
•Performs other projects/duties as assigned
Qualifications, Knowledge, Skills, & Abilities
•Bachelor’s degree from an accredited college/university in a software-related field or equivalent technical experience with current major GPA of 3.0 or higher preferred
•Solid interpersonal, written, and verbal communication skills required
•Self-motivated, highly organized individual with strong attention to detail
•Prior Technical Support and/or Customer Service experience desired
•Familiarity with credit application, loan, underwriting, and credit scoring processes a plus
MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.
MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.
MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.
Salary range of $44,000 - $62,200. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.
Meridianlink offers:
Insurance coverage (medical, dental, vision, life, and disability)
Robust paid time off
Paid holidays
401(k) plan with company match
Remote work
All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.
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