Job description
About FinFit
FinFit was established in 2008 and currently services over 500,000 organizations across the United States. FinFit helps to eliminate stress in the workplace by providing real-time solutions that offer real-world help when it is needed most. FinFit is a powerful way for employers to attract and retain talent by helping employees get focused, get healthy, and become more productive.
Collections Manager at FinFit
We are seeking an experienced Collections Manager to lead our collections team in managing outstanding accounts and ensuring timely payments. In this role, you will oversee daily collection activities, implement strategies to reduce delinquency, and provide coaching and support to team members. The ideal candidate has strong leadership skills, a deep understanding of collections processes and regulations, and the ability to resolve disputes professionally. If you thrive in a fast-paced environment and have a passion for improving collection efficiency, we’d love to hear from you!
Qualifications we value
Minimum of 7-10 years’ experience in Collections in a banking environment with 5 years in management
Knowledge of debt collection laws and regulations (e.g., FDCPA, FCRA)
Ability to analyze financial statements and assess credit risk
Strong leadership and team management skills
Excellent verbal and written communication abilities
Strong data analytics skills
Ability to train, mentor, and develop team members
Strong conflict resolution and negotiation skills
Ability to develop and implement collection strategies
Strong decision-making and problem-solving abilities
Strong organizational skills and attention to detail
Ability to work in a fast-paced environment and meet deadlines
Bilingual skills preferred
In this role, you’ll get to…
Supervise and mentor a team of portfolio managers to achieve performance goals
Develop and implement effective collection strategies to reduce delinquent accounts
Monitor account statuses, analyze trends, and generate reports on collection performance
Ensure compliance with federal, state, and company regulations related to debt collection
Handle escalated customer disputes and negotiate payment arrangements as needed
Collaborate with other departments, such as accounting and customer service, to resolve issues
Train and develop team members to enhance their collection techniques and customer interactions
Identify process improvements to increase efficiency and recovery rates
Maintain accurate records of collection activities and update internal systems
Foster a positive and goal-oriented team environment while maintaining high ethical standards
Benefits & perks
FinFit is fully committed to supporting the health and wellbeing of you and your family. Comprehensive healthcare coverage, paid time off, and paid parental leave are just the start. Our benefits package also features:
Holistic wellbeing
A Wellness Bundle
Voluntary wellness challenges
Time off for volunteering
Remote-first culture
Virtual, hosted Happy Hours (recent events include a virtual escape room, wine tasting, and charcuterie board making)
Virtual team meetings
Weekly no-meeting blocks to avoid Zoom fatigue
A focus on your future
401(k) with company match
DEI at FinFit
Diversity, Equity, and Inclusion are more than just three buzzwords here at FinFit they summarize what we strive for as a company. Ultimately, it’s about intentionally fostering a sense of belonging for our employees, customers, and communities we serve. We offer hosted workshops and training to provide our employees with the tools to make DEI a non-negotiable. Together, we continue to build an empathetic culture that supports the diverse voices here at FinFit.
Get a feel for FinFit and what we’re all about by checking out our team’s Instagram profile.
FinFit is proud to be an equal opportunity employer. We value and embrace the diversity and inclusion of all team members. We are committed to equal employment opportunity without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.
