Job description
Description
About Customs Support Group
Customs Support Group (CSG) is the leading independent provider of customs services in Europe. With a presence in 14 European markets and a strong focus on digitalisation and automation, CSG is setting new standards in the customs and logistics industries. As we continue to grow and transform, we are looking for a dynamic Communications Manager to shape and drive our internal and external communications strategy.
Role Overview
As Communications Manager at CSG, you will play a central role in shaping the voice of the company across Europe. You will be responsible for developing and implementing compelling communication strategies that engage internal stakeholders and external audiences alike. This role is both strategic and hands-on, requiring excellent writing skills, creativity, and the ability to manage multiple projects across diverse markets.
Key Responsibilities
Strategic Communication
Develop and implement CSG’s internal and external communications strategy in alignment with corporate goals.
Translate company vision and transformation initiatives into clear, compelling narratives for varied audiences.
Support the Group Marketing Director with PR initiatives and corporate positioning efforts.
Internal Communications
Manage internal communications infrastructure and tools (e.g. intranet, newsletters, messaging platforms).
Create and deliver internal announcements, updates, and stories that foster engagement and alignment.
Prepare CEO Town Halls.
Collaborate with Managing Directors (MDs) to coordinate local Town Halls and strengthen local communications.
Serve as a communication advisor to leadership, helping shape internal messages and cascade strategies effectively.
Content Creation & Editorial
Lead the development of the annual content plan and manage its implementation across channels.
Create, write and edit high-quality, engaging content including blog posts, announcements, newsletters, and other assets.
Ensure consistent tone of voice and messaging across all communications platforms.
Contribute to external communications including website content, social media, and corporate publications.
Stakeholder Engagement
Work cross-functionally with stakeholders in HR, IT, Operations, and Country Leadership to align messaging.
Serve as a bridge between central communications and local market teams to ensure clarity and cohesion.
Facilitate knowledge sharing and best practices across CSG’s European footprint.
Requirements
Key Requirements
3–5+ years of proven experience in a communications role, preferably in an international or matrix organization. Experience in the logistics industry is a plus.
Strong expertise in both internal and external communications; experience with change communications is a significant plus.
Exceptional writing, editing, and storytelling skills.
Near-native proficiency in English; fluency in at least one other European language is essential.
Creative thinker and a strategist but with a hands-on attitude and the ability to turn complex topics into engaging content.
Experience supporting senior leaders in communication planning and delivery.
Familiarity with communications tools (e.g. CMS platforms, intranet systems, email marketing tools, design, collaboration platforms).
What We Offer
A pivotal role in a fast-growing, international organization setting the pace in digital customs services.
Opportunities to shape the company’s communication strategy at a European level.
A collaborative and supportive team environment with room for personal and professional growth.
Flexible working arrangements (remote/hybrid) and a dynamic, entrepreneurial culture.
Ready to shape the voice of Europe’s leading customs provider?
Apply today to join the CSG team and help drive our communications forward.
