Job description
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity. Awarded as a “best place to work” company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, VA, NC, NJ, NV, OH, PA, TX, UT, NY.
The Job:
Convoso is seeking a detail-oriented and motivated Compliance Coordinator to support our compliance program, reporting to the Head of Compliance. This entry-level role is ideal for candidates with up to four years of experience in telecommunications,regulatory compliance, or a related field, and who have an interest in compliance,privacy, telemarketing regulations, and consumer protection frameworks.
Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines.
What You’ll Be Doing:
- Support the implementation and documentation of company-wide compliance initiatives and internal policies.
- Assist in the review and tracking of customer due diligence (KYC) documentation and audits.
- Monitor updates to federal and state telemarketing, privacy, and consumer protection laws (e.g., TCPA, CCPA).
- Prepare compliance materials for internal trainings and client onboarding.
- Maintain and update compliance records, training logs, and audit files.
- Assist with the intake and resolution tracking of compliance complaints and traceback requests.
- Help draft internal reports, presentations, and regulatory documentation.
- Support internal communication of compliance policy changes across departments.
- Coordinate with Sales, Product, and Marketing teams to promote compliance-aligned activities.
Who You Are:
- Bachelor’s degree in Legal Studies, Political Science, Communications, Business Administration, or related field.
- 0–4 years of relevant work experience (internships, legal assistant roles, or compliance experience preferred).
- Strong interest in the legal and regulatory landscape surrounding telecommunications and privacy.
- Excellent attention to detail and organizational skills.
- Strong written and verbal communication abilities.
- Proficient with Microsoft Office Suite and document management tools.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
Preferred but Not Required:
- Familiarity with TCPA, STIR/SHAKEN, or industry traceback procedures.
- Prior experience in SaaS or contact center operations.
- Experience preparing compliance reports or regulatory filings
Work Perks Worth The Hype:
- Competitive compensation package
- Stock options
- 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
- Affordable Vision plan and optional FSA
- PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
- Your birthday off
- 401k program with generous company match
- No cost Employee Assistance Program and Travel Assistance
- Monthly Gym membership reimbursement
- Monthly credits toward food & beverage
- Company Outings
- On and offsite team building events
- Paid training for departments
- Apple laptop (most roles)
- And a team of highly experienced and kind colleagues!
HQ Office:
- Casual office environment & dress
- Daily catered lunches
- Fully stocked kitchen (Dietary restriction-friendly)
- Happy Hours
- Monthly Massages
- On-site Car Wash
- Free Parking
Your California Privacy Rights:
As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.
