Job description
⭐ Who we are
Lodgify is not just any startup, we’re a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!
Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.
⭐ About the role
At Lodgify, we are hiring a Technical Customer Support Specialist to join our team!
We’re seeking a tech-savvy professional to become an expert in the Lodgify software. In this role, you’ll use that expertise to provide technical support, troubleshoot complex issues, and ensure high customer satisfaction through exceptional service. You will assist our customers in connecting Lodgify with the main reservation platforms integrated with Lodgify (i.e. Airbnb). And in cases of connection issues, we expect you to take the initiative in finding the root cause and solve it whenever possible, by investigating the problem while assisting the customers!
⭐ How will you make an impact?:
- Provide guidance to users on different connection types.
- Proactively troubleshoot more complex technical issues with clients, related to our platform integrations.
- Take appropriate action and guide customers to resolve their issues.
- Respond to requests for assistance via email, tickets, or chats.
- Deliver excellent customer service, ensuring high satisfaction.
- Maintain strong client relationships through phone, chat, email, and screen-sharing support.
- Report customer feedback and issues to relevant teams and follow up as needed.
⭐ What makes you a great fit:
- Experience of 2 years minimum in technical customer support or a similar roles.
- Strong verbal and written communication skills in English.
- Patience, attention to detail, and strong logical thinking.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Experience with CRM and support tools like Zendesk, Intercom, or Freshdesk.
- Positive attitude and a strong sense of responsibility.
- Eagerness to learn about technology.
⭐ How can you earn extra bonus points?
- Familiarity with major OTAs (e.g., Airbnb, Booking.com, HomeAway/VRBO, Expedia) is a plus!
Why you’ll love us:
You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What’s in it for you?*
🏠 The freedom to work from home any day that works for you.
🌴 Enjoy 25 working days of paid vacation and Jornada Intensiva in August.
💊 Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too).
😋 Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime!
🚇 Flexible Remuneration options for your transportation needs.
🖥️ Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.
🇪🇸 Free Spanish classes.
🤑 Boost your earning potential with our referral program that offers paid compensation.
🌟 Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!
🎯 Work in a dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities.
*Benefits offered may differ based on the type of contract that is issued
So, what are you waiting for? Apply now!
All applications and CVs must be submitted in English 😉
