Job description
Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.
About the Role
As the Tebra Blog Content Manager, your primary goals are to drive ROI and satisfaction for our physician clients by facilitating the development and publication of search engine-optimized blog content. You’ll oversee content creation, manage freelance writers and editors, and streamline content creation processes. While collaborating closely with our Digital Marketing team, you’ll ensure that blog content aligns with each client’s practice and marketing objectives. While not customer-facing, you may assist in email communication on behalf of the Digital Marketing team. Your expertise in customer blog content is vital to enhancing our professional services and boosting our clients’ online presence.
Your Area of Focus
- Manage 200+ accounts and ensure timely posting of blog posts within indicated SLAs (service level agreements).
- Produce quality blog content for health care providers based on editorial and style guidelines.
- Leverage client feedback to resolve all content requests and ensure client satisfaction through feedback surveys and customer cases.
- Manage assignments with writers and editors to ensure deadlines are met and optimized efficiently in editorial workflow.
- Stay up-to-date with SEO algorithms for content and Google Best Practices.
- Continue to improve guidelines for creating content that conveys a practice’s and/or physician’s specialty and unique brand with common search queries from patients.
- Develop training to better communicate to internal stakeholders and freelancers.
- Use internal resources to draft and revise content as needed to ensure content quality and low production costs.
- Attend and engage in weekly team meetings as well as quarterly department meetings.
- Other appropriate responsibilities necessary to drive client satisfaction as assigned by leadership.
Your Professional Qualifications
- College degree, preferably in Journalism, Communications, or Marketing, or equivalent experience.
- Excellent blog writing/editing ability and master of AP Style.
- 1-2 years of experience in content production, journalism, copywriting, or copyediting.
- Experience writing and/or editing in the healthcare industry is preferred but not required.
- Clear communicator with the ability to uphold top-tier customer service standards, respond efficiently to customer requests, and maintain high customer satisfaction.
- Outstanding analytical, problem-solving, and multitasking skills.
- Organized and results-driven with a focus on achieving top customer quality.
- Self-starter who thrives in the opportunity to take initiative, with exceptional time management skills and great attention to detail.
- Familiar with SEO algorithms for content and Google Best Practices.
- Champion for continually improving on a personal level of product and industry knowledge and exercising best practices, as well as nurturing strong, collaborative client and cross-team relationships.
About Tebra
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
Our Values
Start with the Customer
We get to know our customers - and their patients - and look at the world through their lens.
Keep It Simple
Healthcare is too complex. We aim to simplify it for everyone.
Stay Entrepreneurial
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
Better Together
We are diverse, humble, and collaborative. We put the team first and win together.
Celebrate Success
Life is short and joy is underrated. We take time to have fun and celebrate success.
Perks & Benefits
In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
#LI-SS1 #LI-Remote
In compliance with California’s pay transparency laws, the compensation range for this position will be provided and may include an hourly rate, annual salary, or On-Target Earnings (OTE), depending on the nature of the role. The specific compensation structure and detailed range will be discussed with qualified candidates during the initial talent screen.
Remote Pay Range
$58,000—$62,000 USD
Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/
If you would like to report a fraudulent Tebra job posting, please contact us at [email protected] and consider reporting your experience to the FBI’s Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.
As part of our commitment to a fair and efficient hiring process, Tebra utilizes BrightHire, an interview intelligence platform, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions. By applying for this position, you acknowledge that your interview may be recorded.
