Job description
We are looking for a talented Conversational AI Engineer to join our team and lead the development of our AI concierge service. In this role, you will design and optimize conversational flows, integrate advanced language models, and ensure seamless interactions across our product ecosystem. Your expertise will directly influence how users interact with our platform, improving accuracy and delivering exceptional user experiences.
Key Responsibilities:
- Lead the selection, configuration, and integration of the AI concierge service or large language models within our platform.
- Design and implement robust conversational flows, defining intents, entities, and responses on platforms such as AWS Lex.
- Collaborate with the Backend Integration Developer to connect AI-driven conversations with data sources and internal APIs.
- Monitor and analyze the performance of conversational AI, identifying areas for improvement in user interactions and accuracy.
- Manage data related to AI, including training phrases, conversation logs, and user feedback, ensuring data quality and relevance.
- Continuously iterate on models and flows based on user insights and analytics to enhance overall system effectiveness.
- Maintain comprehensive documentation and advocate for clear, effective communication within the team and with stakeholders.
Qualifications:
- Proven expertise in NLP and NLU, with hands-on experience implementing conversational AI systems.
- Proficiency in Python, JavaScript, and TypeScript for AI development and integration tasks.
- Strong experience working with AWS Lex and deploying AI-driven solutions in cloud environments.
- Familiarity with large language models (LLMs) and the latest advances in conversational AI technologies.
- Demonstrated ability to manage and organize AI-specific data for optimal performance.
- Exceptional written and verbal communication skills, with a keen attention to detail and clarity.
- Collaborative mindset with a passion for solving complex challenges and iterating quickly in a fast-paced team setting.
About RYZ Labs:
RYZ Labs is a startup studio built in 2021 by two lifelong entrepreneurs. The founders of RYZ have worked at some of the world’s largest tech companies and some of the most iconic consumer brands. They have lived and worked in Argentina for many years and have decades of experience in Latam. What brought them together is the passion for the early phases of company creation and the idea of attracting the brightest talents in order to build industry-defining companies in a post-pandemic world.
Our teams are remote and distributed throughout the US and Latam. They use the latest cutting-edge technologies in cloud computing to create applications that are scalable and resilient. We aim to provide diverse product solutions for different industries, planning to build a large number of startups in the upcoming years.
At RYZ, you will find yourself working with autonomy and efficiency, owning every step of your development. We provide an environment of opportunities, learning, growth, expansion, and challenging projects. You will deepen your experience while sharing and learning from a team of great professionals and specialists.
Our values and what to expect:
- Customer First Mentality - every decision we make should be made through the lens of the customer.
- Bias for Action - urgency is critical, expect that the timeline to get something done is accelerated.
- Ownership - step up if you see an opportunity to help, even if not your core responsibility.
- Humility and Respect - be willing to learn, be vulnerable, and treat everyone who interacts with RYZ with respect.
- Frugality - being frugal and cost-conscious helps us do more with less
- Deliver Impact - get things done in the most efficient way.
- Raise our Standards - always be looking to improve our processes, our team, and our expectations. The status quo is not good enough and never should be.
