Job description
ELEKS Product Design Office is looking for a Customer Experience Expert in Croatia or Poland.
REQUIREMENTS
- 5+ years of experience in Product Design
- Strong knowledge of Figma and prototyping tools
- Experience with user research methods and usability testing
- Deep understanding of the Design Thinking approach and mindset
- Experience with agile development processes and cross-functional collaboration
- Strong communication and stakeholder management skills
- Knowledge of or previous experience in the science domain, laboratory procedures, and equipment would be beneficial
- Advanced level of English
RESPONSIBILITIES
- Conduct user research, interviews, and usability tests to identify pain points and opportunities
- Develop and map customer journeys, service blueprints, and workflows to enhance engagement
- Lead, guide, and monitor design processes and approaches for solving the problem, and leading others toward that solution in cross-functional meetings
- Drive product design phases and discovery processes, facilitating research, workshops, and concept validation
- Validate designs through A/B testing, usability testing, and continuous feedback loops
- Define user flows, wireframes, and prototypes based on research and best practices
- Work with design systems, tokens and create high-fidelity mockups that align with brand guidelines
- Ensure designs meet WCAG and other accessibility standards
- Review development design and collaborate with team to ensure consistency
- Advocate for UX best practices, and work closely with cross-functional teams
WHAT YOU WILL GET WITH ELEKS
- Close cooperation with a customer
- Challenging tasks
- Competence development
- Team of professionals
- Dynamic environment with low level of bureaucracy
