Customer Experience Manager Closed

at Wiz
πŸ’° $105k-$117k
πŸ‡ΊπŸ‡Έ United States - Remote
πŸ’¬ Customer Service🟠 Manager

Job description

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proventrack record of successand a culture that values world-class talent.

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

Summary:

The vision of the CEM team is to engage with strategic customers to deliver business value and help drive revenue growth. CEMs connect Wiz value to top customer initiatives, increase adoption, and outpace the competition. Your role will be to collaboratively steer the world’s largest and most intricate high-tech, cloud-based enterprise software enterprises through their multi-year journey to the cloud with a primary focus on ensuring robust cloud security practices and extending the value of Wiz. This position requires a thought leader who can act as a trusted customer advisor, ensuring seamless collaboration across Wiz teams to deliver transformational outcomes with a paramount emphasis on cloud security.

Location

Candidates must be located in Pacific and Mountain time zones.

What You’ll Do:

Strategic Project Ownership:

  • Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams.
  • Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices.

Customer Engagement and Advocacy for Cloud Security:

  • Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements.
  • Build and grow strong relationships across the org from the day-to-day technicians to the CISO level.
  • Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time.
  • Act as the customer’s cloud security advisor, advocating internally at Wiz on behalf of customers to ensure their security needs are met.

Program Transformation:

  • Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices.
  • Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer.

Strategic Opportunity Identification and Value Enumeration:

  • Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units.
  • Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives.
  • Understand tool ecosystem and provide options for tool consolidation and deepen Wiz value.

Day-to-Day Operations - Ensuring Cloud Security Best Practices:

  • Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations.
  • Drive customer enablement by defining a comprehensive training strategy to upskill technical and non-technical roles across the customer’s organization with a strong emphasis on cloud security awareness.
  • Implement effective governance structures to govern the partnership with the customer, placing a high priority on the security aspects of the partnership and the customer’s adoption of Wiz.

What You’ll Bring

  • 5+ years of experience as a CSM, AE, PM or other customer facing strategic role.
  • Proven track record of working with Fortune 100 customers with cloud-based technology.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
  • Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz’s offerings and pricing with agility.

Benefits

Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location.

Health & Welfare Benefits

  • Medical, dental and vision insurance
  • Home Office Setup reimbursement
  • Flexible Spending Accounts
  • Monthly Connectivity reimbursement
  • Employee Assistance Program (EAP)

Financial Benefits

  • Short- and Long-term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan (with employer match)

Time Off

  • Flexible paid time off + 11 paid holidays
  • Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Compensation

Starting compensation will be determined based on various factors, including but not limited to, the candidate’s job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process.

This role is eligible to participate in Wiz’s equity plan and may also include incentive compensation.

The annual base salary range for this full-time position is listed below.

US Base Pay Range

$105,600β€”$117,600 USD

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

Similar Remote Jobs

Benefits of using Remote First Jobs

Discover Hidden Jobs

Unique jobs you won't find on other job boards.

Advanced Filters

Filter by category, benefits, seniority, and more.

Priority Job Alerts

Get timely alerts for new job openings every day.

Manage Your Job Hunt

Save jobs you like and keep a simple list of your applications.

Search remote, work from home, 100% online jobs

We help you connect with top remote-first companies.

Search jobs

Hiring remote talent? Post a job

Frequently Asked Questions

What makes Remote First Jobs different from other job boards?

Unlike other job boards that only show jobs from companies that pay to post, we actively scan over 20,000 companies to find remote positions. This means you get access to thousands more jobs, including ones from companies that don't typically post on traditional job boards. Our platform is dedicated to fully remote positions, focusing on companies that have adopted remote work as their standard practice.

How often are new jobs added?

New jobs are constantly being added as our system checks company websites every day. We process thousands of jobs daily to ensure you have access to the most up-to-date remote job listings. Our algorithms scan over 20,000 different sources daily, adding jobs to the board the moment they appear.

Can I trust the job listings on Remote First Jobs?

Yes! We verify all job listings and companies to ensure they're legitimate. Our system automatically filters out spam, junk, and fake jobs to ensure you only see real remote opportunities.

Can I suggest companies to be added to your search?

Yes! We're always looking to expand our listings and appreciate suggestions from our community. If you know of companies offering remote positions that should be included in our search, please let us know. We actively work to increase our coverage of remote job opportunities.

How do I apply for jobs?

When you find a job you're interested in, simply click the 'Apply Now' button on the job listing. This will take you directly to the company's application page. We kindly ask you to mention that you found the position through Remote First Jobs when applying, as it helps us grow and improve our service πŸ™