Summary
The job is for a Customer Service Agent at Cheddar, an award-winning finance company based in London. The role involves managing customer queries, providing real-time support, collaborating with internal teams, and improving support processes. The position is primarily remote with occasional office visits.
Requirements
- Proven experience in customer service or operations, preferably in payments or finance industry
- Excellent communication and interpersonal skills, with a knack for problem-solving
- Ability to handle multiple tasks simultaneously and meet tight deadlines
- Strong organisational skills and attention to detail
- Proficient with zendesk. Being familiar with google suite and CRM systems is an added bonus
Responsibilities
- Manage and respond to customer queries via email, inbound tickets, phone calls, social media etc
- Provide real-time support through live chat and inbound tickets to address and resolve issues efficiently
- Support users with onboarding, payment-related issues, disputes, and other queries promptly
Benefits
- Competitive salary
- Meaningful equity in the organisation
- Latest MacBook
- Generous vacation allowance
- Flexible work location & hours
- Company off-sites
- Regular socials
- Development courses
