Job description
Our client is a trusted Australian business services provider known for delivering reliable, professional, and process-driven customer experiences.
With a growing team and strong internal culture, they are now looking for a Customer Service Assistant to support inbound phone enquiries and deliver top-notch service from the first point of contact.
Job Responsibilities:
Call Handling & Support
- Answer incoming customer calls in a professional and friendly tone
- Accurately log call details and customer issues in the Jim2 system
- Direct messages or unresolved issues to the appropriate internal team member
Customer Care & Administration
Resolve basic queries using defined processes and support resources
Follow internal call-handling procedures and document actions accurately
Support general admin tasks and maintain clear communication with the team
Deliver a consistent, high-quality customer experience in line with company values
Excellent spoken and written English (neutral or minimal accent preferred)
Confident, calm, and helpful phone manner
Strong attention to detail, especially when logging information
Experience in customer service, reception, or call centre roles
Familiarity with CRMs or helpdesk systems (Jim2 experience a plus but not required)
Reliable, organised, and responsive to tasks and follow-ups
Able to work independently in a remote setup while staying connected with the team
Comfortable working with Australian callers and time zones
Permanent work-from-home set-up
Dayshift (Australian business hours)
Full Time
HMO
Annual leave
Christmas Bonus equivalent to 1 month’s wage (pro-rata)
